this may just be in my industry, or it could be because of the holiday coming up. However I have noticed that since the last big change at thumbtack my leads have dropped dramatically. I have always hit my budget by Thursday of each week in the past. Since Thumbtack made the change in the way it charges us a few weeks ago I've been lucky to hit 60% of my budget.
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Wondering if this is related to leads for computer repair completely stopping for me 2 days ago. I typically receive between 4-6 leads a day - every day. Have not had a single lead now in 2 days - and I am promoted.
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This is not unsual. I have been "burned" more than a few times by Thumbtack customers who disappear before paying. The only solution is to have them pre-pay which is not feasible in this industry.
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We are probably almost all guilt of posting things about businesses mostly when we are unhappy. Trying to keep it level so I want to thank Thumbtack for going the extra mile in trying to get the system to work for my very small (just me) computer repair business. Because I cant collect payment until I have performed the work I have been "burned" several times by customers who magically disappeared once the job was completed. Thumbtack went way beyond the call of duty and attempted to resolve it. We were not successful in my getting paid for the work however considering what we are all actually paying Thumbtack for are leads this really is impressive customer service. They have also spent several hours on the phone with me discussing the issues I have had and finding ways to improve it for everyone involved. Thank you Thumbtack! ThatTechJeff
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Contacted by 4 folks so far today and paid to respond to them. Then as it happens 90% of the time-no further response. Like many others I am losing more money using Thumbtack than I am making. I am baffled as to why this occurs so frequently. I could see a small percentage but 95%?
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