I think that some consumers are just stingey with five star reviews as they feel a five star review is exclusively for exceptional performance of the respective task and a four star review is still good review. All profiles indicate whether a pro has completed a background check, so it's kind of up to the customer to put forth a little due dilligence as to whom they allow in their homes and who their comfortable working with. Many pros just dont want to provide that information to multiple online venues and Thumbtack would be a fool to turn away the business of pros that elect not to provide that information. I have several competitors that do not have the same Top Pro badge that I have, but they definitely get more hires and more reviews because they are much more dilligent and/or have a bigger budget. Unlike many pros, I like that certain variables are up to the pro having a good sales approach, but I can definitely agree that the lack of a Top Pro badge can work against a pro with the proposed platform.
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I would love to see Thumbtack focus their attention a little more on commercial and/or management based consumers, as this would provide the right pros with more lucrative and larger scaled opportunities. The present platform works, but I would love to see an increase in volume and quality leads. . Thumbtack's effort to please both the consumer and the service provider should not go un-noticed. Other lead generation providers are either less reliable and/or much more costly. Customer service is also quite impressive compared to competitors.
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