I've been using Thumbtack since 2013 and maybe before that. I was the poster child of using this 'new' online service back then. Before the text message alerts, we only received email notifications for leads based on our area of service and a few qualifiers. The fee was fair and all was great in my world. Thumbtack really did have a huge impact on my business back then. As time moved forward they made some wonderful updates to the service and that was around the 2015-2016 time frame. Then?!?! They changed the verbiage of their own system, the fee program changed steadily, and it seems they think they know what each and every service provider needs with customers and they shove it down your throat. I haven't communicated with a prospect on Thumbtack in a very long time now. I will not pay $25-$35 just to find fake leads! Anyone who has used online sources can spot them a mile away. I'm deeply disappointed Thumbtack. YOU used to call and invite ME to come to the local trade shows that you sponsored or paid to be in and had lectures and would include my personal stories using Thumbtack. I can not tell you how disappointed I am in this total turn around in your format.
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