Is anyone else being charged for jobs as an exact lead when the job is over the distance that was set? I have a radius set of ten miles and was charged 25$ for a job that is 16 miles away. Thumbtack gave me a “courtesy refund” but I feel They shouldn’t have even charged me to begin with. They say the job fell within their guidelines. But how? I can not make money traveling more than twenty minutes (10 miles) to a client and why I have set my radius to just ten miles. Their policy is only credits not to refund the money. I feel I shouldn’t have even been charged for. It’s extremely frustrating to hear them tell me it’s a “courtesy” and that it’s not their problem. They stated that I had certain areas marked in the other section. I went to that section and there was no check marks on the counties. Just a straight line. But why would they have anything other than distance as a guideline? Both sections work simultaneously? I get the run around answers from customer support who just tell me there is nothing they can do because it fell under guidelines and they only give thumbtack credits. I’ve turned off all promoting at this point and have little faith in giving them financial info. I don't want a credit. I want the money back into my bank where it’s NEEDED. I do not want to even use Thumbtack anymore so that credit is useless to me. This company was great when I first started couple years ago but now it’s just a hassle. Since turning off promoting, I’m back to receiving ridiculous far away leads that just waste my time to decline. Silly system they have that allows this to happen, and an easy fix if they weren’t doing it for the sole purpose of forcing pros to promote so they can take money automatically.
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