I have a similar concern with the rating required and the lack of using cummulative reviews. I had a potential client reach out to me and then followed up with a text. When I did not agree to complete the services for his terms, he left me a 1 star review when I was never hired nor did I even agree to a job (or even a consultation). This one one star review dropped my rating and is impacting my top pro status. I repeatedly reached out to thumbtack support asking them to remove the review, sharing my side of the story, and yet I can't even get a follow up phone call or a courtesy message about their review process. I have been using thumbtack for over two years and they know they've gotten a lot of money from my quotes but they don't seem to actually support their pros. This is my livelihood and I take my work very seriously and it's really frustrating they don't have a process to support pros or remove reviews. And then they don't even use cummulative review rating for top pro! As a small business owner and the sole worker, I can only work with so many clients (and therefore get so many reviews) in a 6 month window. It would be nice to feel like thumbtack had my back with this client and the top pro process.
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