From ghosts to fake customers and now an adversarial response from chat support regarding a recent pair of suspicious leads. (I wasn't even asking for a refund) Two people from a 28,000 population desert town claiming to be "best friends with Warren G" ( a famous rapper ). But rather than answering my questions "How is TT ensuring Pros that customers are not fake?", I am given the adversarial and underhanded response of "Can you prove these customers are fake?". The onus is on TT to prove to the Pros that customers are real, not the other way around. Furthermore, my question was not answered. Our experience with Thumbtack has devolved drastically. It seems that TT has a policy of loyalty toward the unpaying customers. Frankly, I have been very hesitant to hit the "accept" button on the majority of leads coming in. Unless I see pictures or other detailed information, I often pass. I absolutely cannot afford any losses to ghosts or fakes, the margins are already tight enough with paying TT, on average, %10 per job.
... View more