I have one client that had difficulty with a request on Thumbtack and because he was unfamiliar with it, he put a request in twice for the same wedding on 11/2/19. I contested it and Thumbtack denied my request because my client used two different names/initials...one for himself and one for his wife. They were for the same date and time and I couldn't possibly have been charged for doing the same wedding twice, but Thumbtack charged me for both even though I contested it. They did not look at the posting for the weddings that showed they were for the same time and place. Thumbtack did not do enough research to make sure that this individual was the same person for the same event. They did not read my conversation with the client asking them if they had put the request in twice.
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