@cranichik @Hankster as was mentioned, not all of the feedback we receive will result in a change being made (and that includes features being reinstated). “We have to figure out what the majority of our users are having problems with, and develop priorities from there.” The Community is not always a representative sample of pro feedback.
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Hey everyone! It’s Monday so that means it’s time for a new Resource of the week!
Today’s resource is a 101 on all things targeting preferences . Many of you will already be familiar with the concept the article covers, but it’s always good to have a solid foundation of the basics.
Check it out and use this thread to share any questions you may have. Also let me know if you have any ideas for new topics you would like to see covered on Thumbtack Help .
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Hi pro s,
Recently, @MR asked if I “could shed some light on why change takes so long as I know there are lots of pros here who would be interested.”
I thought this was a great question so I decided to crowdsource an answer for the Community, directly from Thumbtack employees, to give you a behind-the-scenes look at the evaluation, deliberation, and prioritization that takes place. Here’s what they had to say:
Q: Why does change take so long?
TT Employee 1: “Despite our best efforts, implementing changes in the product often takes a bit longer than we'd like, and that's because even for the smallest change, it takes many people with very unique skills and coordination to make it happen.”
TT Employee 2: “Feedback is incredibly important to our teams here – however, we hear many suggestions and ideas, and our teams can’t work on everything at once. This is why we continuously review and consider your feedback to prioritize which updates to work on first.”
TT Employee 3: “We have to figure out what the majority of our users are having problems with, and develop priorities from there.”
TT Employee 4: “ We identify the highest impact opportunities to help as many pros as possible find more customers.”
TT Employee 5: “As soon as a change is agreed upon and committed to, an engineer can't just sit down and build it. “First, a product manager and analyst work to determine the estimated impact of the feature.”
TT 4: “ What may seem like a trivial change ends up taking a lot of time because timelines need to match up internally, and we have dozens of engineers working together to build the best product possible in the best way possible.”
TT 5: “Designers and copywriters then work to create the most user friendly way to build the feature.”
TT 1: “ The change then goes through rigorous testing on all platforms to make sure nothing broke while making this change and our product is as dependable as it should be for pros to rely on it to grow their business.”
TT 5: “From there, the product marketing team helps figure out how to make sure pros find and use the new feature.”
TT 2: “ Because we want to make sure we’re building the right feature, this process takes time and often, updates are more complex than anticipated.”
TT 1: “ For example: pros use our product on their iPhone, Android, and on the web. A small visual change requires the coordination of a designer to make sure we create a consistent and intuitive experience, an iOS developer, an Android developer, and a web developer.”
TT 5: “Building a new feature takes time!”
TT 1: “ We are constantly working on improving our processes to accelerate the pace at which we improve our product, and its quality.”
TT 2: “ Please continue to share your feedback! We’re listening.”
I hope this gives you a sense of why new product updates take time to implement, and also why not all of the feedback we receive will result in a change being made. It’s a diligent process that is designed to create the best possible product, always with pros and customers in mind.
If you have other questions you’d like us to dive into, please include them in the comments section and we will do our best to select one every month to take back to the Thumbtack team and report back on!
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I recently had a chance to chat with Carrie Grace , a motivational speaker whose client list ranges from Target to Jack Daniels. She has been featured in USA Today and Huffington Post, and has been a pro on Thumbtack for two years. She was kind enough to answer some questions specifically for the Thumbtack Community ranging from how she thinks about risk to the importance of community building for independent workers. Enjoy, and thanks again to @Carriegrace!
Q: You’re a motivational speaker… what inspired you to get into this line of work?
Carrie: I have always been a storyteller for as long as I can remember. I used to tell made up jokes to my family growing up, so I had a side of me that was a bit of a performer. And, I love inspiring people and watching them grow as humans. I have a background in teaching, which I went into in order to impact lives. So, I still get to impact lives, I’m just no longer in a classroom.
Q: A lack of confidence can be difficult to overcome when just starting out as a business owner. How did you gain the confidence to start and what keeps you going when things aren’t going your way?
Carrie: I always tell people to count their yeses. We get bogged down in all the things that didn’t go our way that we forget to celebrate the little wins. If you can start small and build up, you’ll get confidence along the way.
Example: ask for something you know will likely be a yes, and then work your way up to things that could possibly be no’s. If things aren’t going your way, keep your eyes on the end goal. Never lose sight of where you want to go, that’ll always keep you on the path there.
Q: Do you remember any early milestones that felt like exceptionally big wins to you?
Carrie: I’ve had a lot of wins along the way. I remember telling people that I was going to go into speaking full-time and I remember people telling me that it was about time! I was happy when I created my first website that was totally crappy, and thrilled when I got my first paid speaking gig. I try and celebrate every little win even to this day because you’ll always have setbacks along the way. I find as a business owner the more you can focus on the positive, the more room you leave open for more positive things to come your way.
Q: How do you think about risk?
Carrie: I view the world as an experiment which makes risk way less hard to stomach. It’s either a success OR a lesson I learned. This way I’m able to take fear out of the equation and grow as a human. I think taking risks are fun because they lead you to places you’d never dream of going.
Q: You host events for local entrepreneurs in your area. Why is it important to you to maintain a sense of Community while working independently? Does it give you a competitive advantage?
Carrie: I host two masterminds in my home for businesswomen to connect each month. I find that two heads are better than one. We all share tips, tricks, and ideas with one another. We also act as a support system for one another as we go through bumps along the way. I think it gives you a competitive advantage simply because you are tapping into a larger network, more resources, and supportive people.
Q: What is one thing you wish you would have known when you were just starting your business?
Carrie: I wish someone would've told me that things never turn out the way you plan for them, but to keep running anyways. Owning a business is a lot like a marathon instead of a sprint. It’s easy to look on social media and watch other people get opportunities. So, I wish someone would've told me that it’s way harder than it looks, but way more rewarding than you could ever dream of.
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Hey everyone, it’s Monday so that means it’s time for a new Resource of the week!
Today’s resource is a help article that walks you through the steps for reactivating your account. We’ve recently made the process easier than ever, so this link is your one-stop shop to get you back up and running on Thumbtack.
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I’m happy to discuss anything related to the Community. Software development methodologies isn’t my sweet spot and the topic isn’t exactly relevant to the Community.... but I think your question, “why does change take so long?” is a good one, and I’d be happy to dig deeper and get back to you with a full response.
Give me a week or two, sound good?
In the meantime, can you share more about your journey from app development to law? Have you changed careers or was your role realted to law for the airline as well? What lessons have you learned along the way that others might benefit from?
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Great question, @ChefOfAllSeason .
My job is to get pros the tools and resources needed to be successful on Thumbtack and beyond. Sometimes that means communicating new product features and updates, and sometimes it means tapping into the wealth of pro knowledge.
Moderators are most often your main points of contact for questions and assistance. They do a great job of moving conversations towards solutions and they work tirelessly to resolve issues.
You won’t hear from me too often but I’m always happy to chat about ways to improve the Community. And since you asked what I do, I’m happy to share:
Lately I’ve been working on building out a Community Calendar for the rest of the year. We want the Community to be always new, relevant, and insightful. If I’m doing my job well you should want to visit the Community because it moves the needle for your business!
If you have ideas on what we should include in the future to help you be more successful, please let me know!
Unfortunately, I do not get to implement changes to the platform. Those decisions are out of my hands and I hope you can appreciate that. However, you might be surprised how much your feedback is considered, discussed, and relayed to the appropriate parties. I’ve learned implementing changes is not always a fast process so I appreciate your patience and trust in us that we’re working on your behalf.
I hope this answers your question and I’m glad you’re here!
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We wanted to make sure you heard the news directly from us. Today, we’re pleased to announce that we’ve raised $150 million in additional funding!
While we appreciate the vote of confidence in our business, we’re most excited about what this means for our partnership with you. With this new influx of funding, we’re eager to double down on our work to be the partner you deserve, and we can’t wait to expand on our current efforts to find you new customers and more jobs.
As Marco said in our press release , “We’re focused on bringing more customers to the backbone of the American economy – small businesses. Today’s investment will allow us to accelerate our efforts to create the tools and infrastructure needed to empower small businesses to run and grow their businesses.”
At the end of the day, we know that our success is tied to your success. We can’t win unless you’re winning; we can’t grow unless you’re growing. Your business is our business. And now, with these additional resources, we’ll continue to make big strides on this journey together.
To stay up-to-date on what we’re working on - and to continue giving us feedback along the way - keep checking back here in the Community. This board in particular is the best place to stay informed of all our product news and updates.
Thank you for all that you do, and for your commitment to building our businesses, together.
Check out the full press release here: https://www.businesswire.com/news/home/20190722005414/en/Thumbtack-Secures-150-Million-Growth-Led-Sequoia
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It’s that time of the year again! We are so excited to announce our newest class of Top Pros : the Top Pro class of July 2019!
Top Pros are among the most popular and highly rated pros on Thumbtack. Being named a Top Pro is a huge accomplishment. Less than 4% of all pros on Thumbtack currently qualify - quite an exclusive group!
If you've just been named a Top Pro, please introduce yourself! Reply to this thread with the name of your business and where you're based.
We’d also love to hear your #1 tip for becoming a Top Pro, so that other pros can learn from your success. You can include your tip in your introductory post below, or consider uploading a video of yourself just like this one.
Congratulations again! We’re so proud of your hard work. And we hope you are, too.
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