Hi pros, Work behind the scenes is officially underway as we update the Pro Community! As a result you may notice some irregularities here and there but these should be few and far between. We’re not anticipating the community being down at all, however we do appreciate your patience if there are bumps along the way.  We’re on track to go live with the updates in March!  Thanks and let us know if you have any questions or concerns, Drew ... View more

Whether you’re new to the Pro Community or have been with us for a while, chances are you’ve noticed a ‘Level’ next to your username. It’s never been particularly clear about what these levels indicate, and that’s why we’ve upgraded our labeling system to more human terms. Community Newcomer:  Brand new pros to the Community and might still be searching around to get the lay of the land. Please lend a helping hand by answering their questions or pointing them in the right direction. Community Regular:  Moderately active pros in the Community, perhaps poking their head in every once in awhile to see what’s on other pro’s minds. Active Community Member:  Pros who actively take part in Community discussions on a consistent basis: posting, replying, and giving kudos.   Community Veteran:  You’ve probably seen these pros in more than a few of the discussion boards. They have logged significant time and engagement. Community Expert:  Reserved for our historically active pros, this designation will only be attained by a few. Wondering how you can level up? Join in more conversations, lend a hand to other pros, and kudo posts you like. Hope to see more Community Veterans and Experts around! ... View more

We’re excited to announce the Top Pro Class of January 2020, and to celebrate this important accomplishment as a community! Top Pros, please introduce yourself by replying to this thread with the name of your business, where you're based, and your #1 tip for becoming a Top Pro, so that other pros can learn from your success.  Whether it's your first time in the Pro Community or if you've been here for awhile, we want to let you know that we've got big plans for 2020:  We’re hosting VIP dinners in select cities to bring together Top Pros, key members of local communities, and Thumbtack leadership. Keep an eye out for an email invite to see if we’re coming to a city near you. We’re also revamping our online community to build more opportunities for pro-to-pro learning and connection, so be sure to check back in for updates as we get closer to March. Congratulations again and welcome to the Thumbtack Pro Community! ... View more

Hi pros,  We had a chance to review the survey results from November and want to share what we learned as well as some next steps for 2020:    - You largely come for connection, networking, and camaraderie. We loved seeing this because a main focus of the Pro Community is to connect pros to each other.     - You want to connect with more Thumbtack employees. The survey highlighted that product information is a key motivating factor for being a part of the Pro Community and also something pros would like to see more of. This will be a priority in 2020.    - Feedback is a point of contention. Our team is working towards improvements for gathering your feedback, creating visibility, and making it actionable for our product team. We have some ideas in development so stay tuned.    - A divide exists Community. Simply put, the relationship between our team and pros in the community can be improved. This is an area we want and need to get better in, and one way we’re planning to do that is to be more straightforward and upfront in how we communicate. We’re committed to doing our part and we hope our actions will demonstrate our commitment to getting this right. We’re in the midst of making some pretty big changes to the Pro Community. We’ve talked with many pros about what they want to see more of and we’re confident that the changes will be for the better. We're  creating geography based boards, some industry specific boards, and more space for collaboration and networking opportunities. We are also going to be recruiting for online counterparts to TackMasters to help you get the most out of Thumbtack and maximize your business acumen.  Thank you to those of you who took the time to complete the survey. We're excited to continue building the Pro Community with you. Drew and the Pro Community Team ... View more