@Drew I can not get any clarification or explanation for the last bullet point of this Thumbtack policy on "Why Lead Costs Vary": "What affects cost You pay a different amount for each lead based on whether the job is more or less valuable. The exact cost varies based on things like: Type of job Size of job Number of pros available How serious the customer is Leads for bigger jobs will generally cost more and leads for smaller jobs will generally cost less. If we don’t have enough pros in a market to meet customer needs, or the customer contacts a lot of pros, you might get the lead for free. We only want you to pay for the value you’re getting, so we’re constantly evaluating and adjusting the cost of leads to make them more fair. To see what you paid for a lead, check your payment history" I want to know exactly what "How serious the customer is" means. It sounds like the not serious customers yield a lesser priced lead. What does all this mean? What are the criteria for "serious"?
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I appreciate it. I'm sorry to hear listing prices hasn't worked out for you to this point- it sounds like we have some work to do to make it worthwhile for you. I'll see what I can find out.
Turning this back to the Community, I think you’re right. As the Community Manager I can do a better job of connecting pros to employees who oversee the categories and industries you work in. It's time to open up the channels of communication and bring the right employees into Community conversations more often.
I’m posting this publicly as a way for you to hold me accountable moving forward.
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@thattechjeff Opting in to receive leads from this partnership will not in anyway impact the traffic normally coming from Thumbtack. Additionally, we haven’t yet launched this partnership for the Computer Repair category.
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You want to improve the community? How about getting people to put honest information on your websites regarding various professions? The old information was horrible, and the new update is worse for roof cleaning. I e-mailed TT 1-2 times a year including technical bulletins and the information I sent was ignored, and the information posted is in direct conflict with the roof cleaning technical documents. Considering I sent this info a minimum of 8 times, I have to believe TT doesn't do any research into providing accurate information. so the tools you're providing customers is very misleading. By FAR the bulk of roofs in the US are asphalt shingles, and I have a document from GAF, a major asphalt shingle manufacturer stating they have seen granule loss with as little as 150 PSI, yet your site says to be wary of people using over 3,000 PSI. That tells me TT would rather customers also bid on people pressure washing roofs so TT gets more money from leads than to protect customers from harmful practices. Roof cleaning legally requires 2 people on site while anybody is working on an elevated surface (OSHA calls the second person a safety officer), but yet you say the average cost of roof cleaning is $350. If you think this is a real average, TT is using numbers from people who are cutting corners legally which is skewing the true cost. So if I'm spending $75 minimum on products to clean, about 1/3 of the job total on taxes, thats about $200, leaving $150 to pay myself and my helper for what is usually a 4 hour job minimum, not taking out for things like paying for leads on TT, putting gas in the truck, paying for a website, paying for e-mail, oh, and actually being profitable enough to be able to live. TT says on the roof cleaning page - " Some roof cleaning companies offer discounts if customers get on a regular cleaning schedule, such as once or twice a year. " When I clean a roof using the methods in the roof cleaning technical bulletins, even not using my professional surfactants, 90% of the jobs I do will remain spot free for about 4 years minimum. If someone needs to have their roof cleaned even once a year, the person that cleaned the roof did the job horribly wrong. Your information is a total joke.
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