Thank you. I’ve also noticed that when I look us up, our profile picture displays one of our gallery samples instead of actual profile picture. Is there a way to have your profile picture displayed at all times? I’m also wondering is there a way to calculate how many 5-star reviews do we need to have our rating back to 5-star?
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I’m pretty new on Thumbtack, joined in March and it’s been working out just great. My company is an event vendor so we offer multiple services. When we started fresh, we were #3 in reading and leads were endless for all services. Eventually we reached #1. Then we had one 2-star and one 3-star reviews which brought our rating to 4.5 from original 5. Understandably. But it put us from #1 to #4 even with promotions on in our main category. At the same time (beginning/middle May) normal 2-4 leads a day became 2-4/ a week, not even. Also when I try to look us up, it says “You need an active service first”. We have been working with this service for months and have a promotion active. I understand the low rating = #4 = no leads connection, though we have a promotion on for 2 services (99% of leads come from these). Is it normal to have such a leap? Also I’m concerned that I can’t look us up in search results. Would appreciate any advice/tip/help!
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