I start with a brief intro and bio. I then lead into the service request, quote, and the "how this works" aspects. I end with "all I need to go forward is your phone number and email so we can discuss this further". I have found that this helps consumers, even though who perfer online only, feel more at ease that you are not just some run-of-the-mill, fly-by-night type of professional. I have had issues with my notifications in the past. I miss some. However, I look at my mobile app at least once an hour to make sure I didn't miss anything.
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Hello, My name is Nikol. I am the owner of EGA Document & Paralegal Solutions. I have been in business, licensed, bonded, and member of several Bar associations since 2001. I am in the business of peace of mind. I have a nationwide business. I have used Thumbtack for personal services in the past. However, only joined Thumbtack Pro in the beginning of June. The platform came highly recommended by a collegue. My goal was to obtain the designation of Top Pro. However was very surprised I got the second month of being part of the Pro community. It came while I was in DC for my son's wedding so it added to my excitment. I treat the Pro platform as an extension of my existing business. I respond quickly. I introduce myself with a short bio and attempt to address the service request in the first communication. Of course there are times where I run into the generic service requests. This is when I attempt to garner more information to appropriately and accuratly address the need of the consumer. Beyond the consumers who never respond back, I have only had one negative experience with a lead on Thumbtack. A lead left a false hire and a false review. However, this is being handled. My recommendations for those who are wanting to obtain the Top Pro designation and/or run a successful business. 1. Respond quickly. As soon as you get the notification, respond back. Even if it is something you cannot perfom, respond back. That lead cost will pan out in future jobs. However, I have found by responding back with helpful information on where the consumer needs to look for their service request nine times out of ten equates to that individual returning to you in the future for service within the field you specialize. Helpfulness goes a long ways. 2. Do your homework. Research weekly your competition and the going rates in your state. Not just your service area. This will keep you abreast to the rates of others within your field. This will also help you in running campaigns to get more work. 3. Network. Reach out to other professionals in your area that are in similar or like fields. For example, in the state of Florida, if you are a legal document preparer you cannot notarize the documents you prepare or it is unlicensed practice of law. That is a crime. (I don't look good in orange or stripes) However, I have networked with notaries in my area to give them work when a consumer needs their document notarized. As well, I have networked with private investigators and process servers. All of these network contacts have also turned into additional work for me. 4. Keep track of your lead costs. The lead costs are a marketing expense. Keep track of them so you can, when necessary, adjust your price points. 5. Treat each customer like they are your grandparents. Would you want your grandparents recieving service that is unprofessional or just outright negative? No. Neither do I. My consumers come to me not out of a want but out of a need. I could charge more for my service. However, that would be taking advantage of a need. Think price gouging if you will. By having the philosophy of treating each consumer like they were my grandparents, I have had the pleasure of knowing in 18-years of service I have only had two-negative consumers. Both have been handled swiftly. 6. Smile. Even if you are having the worst day possible, smile. Even if your consumer is the worst type of human ever, smile. Make your consumer laugh. Your smile, even when forced, can be contagious. Share something about you with your consumer. The personalization helps consumers, especially elderly consumers, feel more at ease. Congrats to all my fellow Top Pros. Cheers to the second half of 2019 and looking forward to 2020.
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