ABSOLUTELY AGREED! It is absolutely ridiculous to have to pay in this scenario - when the customer asked for an estimate, you respond and then they do not respond anymore past that. What are we paying for in that scenario? You're absolutely right - what is to stop anyone from trolling and just playing around, asking for estimates at random when really they have no intention of following up or hiring anyone? That is a complete waste of OUR money and in no way values US as the customer! I recently had to pay $30 for a potential customer to ask me for an estimate, me to say "sure" and then him to say "never mind." Thirty. Dollars. And TT would have no part of refunding it, they said it was a valid lead. So incredibly frustrating!
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