@JasonB. I know you refer to " short of changing things back to the way they were" often like that's off the table. At least realize what once was successful for Pros and acknowledge how your changes impacted that. You also refer to "we heard from Pros and customers..", by the way, those two would the same things to TT. I am pretty sure a service seeker has never had money drafted out of their bank account and into yours. I was never consulted or participated in a survey on changes. Your changes, however small, have an impact. In the SAAS world, they vet, quality check, beta test changes that have the potential of affecting customers (that would be Pros). Your protocol seems to be CHANGE first, make a nice innovation video and then see how things play out. That's got you where you are today. A large turn over of customers ( Pros ) is imminent because ROI has dropped out of the bottom with these changes. Is the loss of GOOD PROS, PROs with high review rates and high success rates, good for return service seekers using TT? You also mentioned my frequent hires thru TT. By the way, those new PROS will never have the success the first generation Pros did. Those days are gone with the current mass quotation system. My success came because I understood the ( old ) system and had my own formula for approaching quotations. I knew what I was willing to spend and the projects that were in my wheelhouse. I was also REWARDED during the times I could be "glued to my phone or computer" because it offered me a competitive advantage being the first of 5 quotations. My stats showed being in the first three responses for quotation greatly improved my chances of being hired. If the quote was over 3, wouldn't touch it. Kudos to the Pro's that got there first because there was enough business to go around. Every piece of that successful equation that allowed me to apply strategy is now gone in the new way of doing things. Force me to use a one size fits all quotation template and lump me in with 10..15+ other Pros to a service seeker, not interested. Insta-quote needed to be better vetted for potential issues before it was launched. It was a death sentence to the once successful Pro. Meaningful change that sure would be nice to see? Have a simplified schedule of charges for using your service all Pros can understand. The simpler the better. Limit the number of quotations a service seeker sees. Consult your Top Pro's and solicit feedback on upcoming changes. I understand change and finding new ways of approaching business. Allot of success stories came out of the OLD THUMBTACK. At least consider those older elements that once had your Pro's trust and appreciation you were facilitating good leads. This new way is a cluster. - CM
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