I started painting in 1987 and 3 years later I started my own company
In 1990 with a few tools and a limited amount of knowledge, now fast forward 35 years and I not only became a master painter and taper but the guys that work for me are to.
Good Afternoon, I am Mark Mahurin the owner of Mj interiors and exteriors. I have used Thumbtack for about 10 months now. I was a top pro in July I believe, my question, or maybe concern is, I spend quite a bit of money for leads, howver sometimes you get charged when the customer canels a project, or goes another direction, is there a way to get reimbersed maybe not all of the fees but at least some? I have a couple of emails in my inbox to where a customer either went with someone else or canceled the project all together. I feel the canceled projects should be fully refunded or a credit of some sort, where as going the other direction maybe just a flat rate of say $10.00 or something like that. Of course many time when the customer goes another direction it was because a bid was to high, and I cant see how that is Thumbtacks issue. I dont know if you have a lot of contractors leave the site, but I will attest that this site has kept me afloat through some of the slower times, such as Christmas, and just winter in general. I am in no way dissatified, but am concerened with some of the money I am throwing away that I feel should be compensated for. Thank you for your time in this matter. Mark E. Mahurin Mj int/ext 636-493-8300 636-387-8362
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