I just got off the phone with Thumbtack about this same issue. This is beyond ridiculous!!!!!! I was so pissed during the call, I asked them not to take the money for the leads immediately from my bank account until the job is done and the customer gives me a review. Thumbtack is quick to charge all 10 vendors for the same job request but they want you to wait to increase your hire count by hoping for a review which only 1 out of every 10 clients provide. Why did they change the process? This was working perfectly when we used to mark a job "in progress." Why fix a system that is not broken. I've book 15 jobs in 2021 so I cant get my counts to go up until next year. This is stupid!!!
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Bingo!!! I've emailed, called, posted and done everything possible to get Thumbtack to let pros control their own review or at least, show the most recent ones first since 2017. Just like anything else, professionals get better with time and experience so recent review will be more positive than the ones from years ago. I had to cancel a gig 2 years ago due to an emergency relocation situation. The client gave me a bad review and that is the only negative one I have out of my 47 reviews. For a long time in 2019, this negative review from 2 years ago kept showing up on page 1. I had clients questioning me about a cancellation from 2 years ago and other deciding not to book me as a result. After numerous attempts, Thumtack informed me that they show potential clients "relevant review" first. So my 46 other 5 stars and very positive reviews were not "relevant" enough to show on page one. As I write this, that negative review from 2 years ago shows up on page 2 at the very top. Your post is spot on! I have been fighting this issue since 2017 and Thumbtack is more interested in charging 6 pros $30 for the same lead rather than help pros actually land the gig.
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