About DJPC

DJPC

Seriously? Why will TT allow a client with an event budget of $500 to contact 24 pros? Competition (Copied) Pros contacted     You                      (50)  Responded in 1 hour        A  Pro A  7                    (51)  Hasn't responded        B  Pro B  6                    (82)  Responded in 2 hours    Highest Price    C  Pro C  0                    (10)  Responded in 2 hours  D  Pro D  4                    (15)  Responded in 8 hours        E  Pro E  0                    (46)  Hasn't responded        F  Pro F  8                    (18)  Responded in 9 hours        G  Pro G  0                    (2)  Responded in 39 minutes  H  Pro H  0                    (2)  Hasn't responded        I  Pro I  0                    (1)  Hasn't responded        J  Pro J  9                    (37)  Hasn't responded        K  Pro K  0                    (1)  Hasn't responded  L  Pro L  0                    (120)  Hasn't responded        M  Pro M  0                    (30)  Hasn't responded  N  Pro N  0                    (6)  Hasn't responded  O  Pro O  0                    (9)  Hasn't responded        P  Pro P  0                    (5)  Hasn't responded        Q  Pro Q  0                    (1)  Hasn't responded        R  Pro R  9                    (53)  Hasn't responded  S  Pro S  0                    (8)  Hasn't responded        T  Pro T  0                    (14)  Hasn't responded  U  Pro U  0                      Hasn't responded  V  Pro V  0                    (1)  Hasn't responded  Pro W  5.0                    (4)  Hasn't responded    Lowest Price

DJPC · ‎09-09-2019

Bingo!!! I've emailed, called, posted and done everything possible to get Thumbtack to let pros control their own review or at least, show the most recent ones first since 2017. Just like anything else, professionals get better with time and experience so recent review will be more positive than the ones from years ago. I had to cancel a gig 2 years ago due to an emergency relocation situation. The client gave me a bad review and that is the only negative one I have out of my 47 reviews. For a long time in 2019, this negative review from 2 years ago kept showing up on page 1. I had clients questioning me about a cancellation from 2 years ago and other deciding not to book me as a result. After numerous attempts, Thumtack informed me that they show potential clients "relevant review" first. So my 46 other 5 stars and very positive reviews were not "relevant" enough to show on page one. As I write this, that negative review from 2 years ago shows up on page 2 at the very top. Your post is spot on! I have been fighting this issue since 2017 and Thumbtack is more interested in charging 6 pros $30 for the same lead rather than help pros actually land the gig.

DJPC · ‎07-05-2019

To the Moderator: Most customers have no clue they have the option to select how to view reviews. Most have to compare pros and they skim through two or three pages of reviews. I have personally spoken to customers who tell me they never go past page two or three of the reviews because they assume the other pages contain old reviews. Your decison to dislay relevant reviews first is very deceptive because most will assume the reviews on the first two pages are recent. A customer once asked why I had not had any events in 8 months. Turns out that my first group of "so called relevant" reviews all showed jobs I completed months ago. My most recent reviews were showing up on pages four and five. LISTEN TO YOUR PROS, Thumback!!!! How many times must we complain about this situation or ask you to allow us the ability to pick our own review default setting?? You are killing our business out there. Then again, what do you care? After you charge us ridiculous amounts for every lead, you have your money and you care less about whether we land the job or not. If you cared about us landing gigs, you will fix this problem.

DJPC · ‎07-05-2019

I started my campaign to allow pros to select their own review display option about a year ago. I am receiving the same responses and "do nothing" attitude from Thumbtack. Relevant reviews can show reviews from 2 years ago on page one or two and potential customers are none the wiser. As pros, we need our most detailed, positive and newest reviews to show up first. Most customers admit they never read reviews past page two ot three because they assume those are old. Most customers do not know they can select review options. I am having a hard time understanding why Thumbtack refuses to listen to us and make the change. All we get are pre-written moderator responses which as you stated here, totally misses the point!

DJPC · ‎07-05-2019

Thumbtack continues to ignore my requests and pleas to allow pros to select their own review display option or change the default setting to newest reviews. Today, I spoke to my sixth potential client who questioned me about a gig that I had to cancel eleven months ago due to an unplanned out of state relocation. This negative review continues to show up on page 1 or 2 of the customer reviews because Thumbtack has decided that relevant reviews should be displayed. All 6 customers I spoke to thought the cancellation just happened given the position of this review. I have 41 reviews out of which, only one is negative. How does Thumbtack argorithm decide that one negative review from 11 months ago is relevant enough to warrant showing it on page one or two of my reviews? I am sick & tired of calling Thumbtack about this issue and providing feedback to their product teams to make this change. All the customers reps I speak to appear to agree that the defualt setting can hurt my business and promise to take the feedback to the appropraite department and nothing happens!!!

DJPC · ‎07-04-2019

This response shows how far removed you are from what vendors have to endure with your app. You are very good at billing us as soon as a lead comes in. You won't however, give us the option to ultimately land the gigs we have already been charged for. I present an issue which is causing me to lose customers and this is Thumbtack's response????

DJPC · ‎06-21-2019

I am facing the same issue. Two potential clients did not book me because Thumbtack featured the one negative review out of 40 on page one of my profile. That review was given 10 months ago. Why can't they leave the default setting as newest first. It makes zero sense with how they choose to select which reviews potential customesr should see.

DJPC · ‎06-21-2019

My most complete and recent reviews do not appear first, in my opinion. The first review I see is from Jan 2019 but I have other recent reviews that are more lengthier and offer more details than the one in January. Why can't Thumbtack make the default setting "newest" first? The negative review I received is from an event cancellation due to a relocation. That review does not meet any of the 6 criteria you mention below. Please take a look at the review from Djuna on my profile and help me understand how it matches up to the 6 points you listed below.

DJPC · ‎06-21-2019

I am having a very difficult time understanding how Thumbtack decides which reviews should make the "relevant" reviews list. I have 40 reviews total, 39 positive and 1 negative. Since Thumbtack has decided the default reviews settings customers should see are the "relevant ones," the one negative review I received 10 months ago keeps showing up on page one or two of the reviews. Two potential clients recently refused to book me beause they found the negative review (from 10 months ago) on page one or two. If I change the setting is to newest first, the first 4 or 5 pages feature excellent reviews. I have brought this issue to Thumbtack twice and so far, NOTHING! No one can explain to me either why the Thumbtack algorithm selected a negative review from August 2018 as revelant in July 2019 as compared to all the positive reviews I have received in 2019. Customers do not scroll past page one ot two of reviews due to the volume. If you are going to charge me $40 for a client to say hi, the least you can do is give me an opportunity to secure the job by showing my positive reviews.

Posts	10	Kudos Given	9
Solutions	0	Kudos Received	13

24 Pros for one DJ job?

Re: Letting Pros manage their own reviews

Re: Prioritization/Selection of Reviews

Re: Prioritization/Selection of Reviews

The Relevant Reviews default option is hurting my business!!

Re: Reviews Setting Defaults

Re: Reviews

Re: Reviews Setting Defaults

Reviews Setting Defaults