Couple thoughts: Functionality wise is pretty good, the one feature I'd like is to be able to more easily set lead times using Promote. I usually work 4-5 weeks out and will often get Promoted to customers who want stuff right away. TT is good about refunding but it's frustrating to the customer. User experience wise the per lead pricing should be much more visible, right now I've got to hunt it 3-4 clicks deep. My big beef is that the pro Service categories don't match what customers see. Take one of my services, making Cabinets. I'm signed up for two Pro services categories "cabinetry" and "custom cabinet making" (with radically different lead price structures, but that's a different topic). For the customer who types in cabinets, they see "custom cabinets" and "cabinet makers" and then get a bunch of sub categories. Since I've got promote on for cabinetry, I get promoted if they choose install premade cabinets, which I don't do. Why isn't there a 1:1 match of customer and pro services or at least for each Pro services, what search terms it covers? In another example, this time in furniture making. If I'm a customer and I type in Furniture, I get a bunch of services options none of which are related to making custom furniture. It's only when I type in "custom furniture" do I get the catagory. How is a customer suppose to know this? To most customer it looks like TT doesn't offer Pros for custom furniture making. Opportunities losts. I realize this last comment goes beyond the question but is important. I'm happy to talk more and/or even get on a videocall to show what I mean as I realize it's hard to follow in text. Thanks.
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