@cjk Thanks for the thoughtful response. For Promote, when will we be able to customize the return message to customers? Right now it's a generic reply (something like "[company name] is interested in projects like yours, DM for details..." I would also like to have different return messages per catagory. Can you please comment? Thank you! ... View more

Thanks @Kameron but can you confirm something - Accept jobs outside of the time is in the same menu as work hours. Lead time is in a separate memo. Are you saying that accept job impacts lead time? These seem like completely different concepts to me (not to mention most of my jobs are multiple days). Can you please comment? Again, I really would like to get behind Promote if someone can give a explanation of what fields are used for a match. Thanks.  ... View more

For me, the Promote thing could work *if* the matches really use my job preferences. For example, there's a parameter that I don't accept jobs with less than two weeks notice, yet I got matched via Promote (and paid) for a customer that needed the work done yesterday. At minimum, I've asked TT to be transparent - exactly what parameters are used in Promote matching - so I'm hoping for a response shortly.  ... View more

Sent you a PM, thanks @Meckell. ... View more

@Meckell Re: the job preferences piece, I'm not sure that's working as advertised. For example, via Promote I paid for a job someone wanted done in the next week when in my preferences I say I need at least three weeks lead time. The customer was very nice but I am not able to fulfill his request and my profile says so. Do I qualify for a refund? ... View more

So many message and I'm sure this is covered elsewhere. Overall I like the direction much better than Instant Match. Three things: First, if I'm using promote, it should be easier to see the price I paid for the lead. I know I can see this in the budget tools, but like quoting on a job, it should be right there in the job description. Second, I'd like to customize my messages back to customers. I like that my autoreply is that I need more information, but I'd like to put a little more information other than "[my company name] is interested in jobs like this...." Last, what is the lag time between promote and seeing the jobs if you're not using promote. I'm in a (good) situation right now where I turned off promote because my jobs are full but I'd still like to see certain category jobs (but just not via promote).  ... View more

Thanks for the reply and asking for ad hoc feedback when prices seem out of whack. I'll make the suggestion (again!) to get something more systematic in place to gather feedback on why Pros decline a lead, why (price being one option) and if it is price, then a few multiple choice answers (e.g., wrong category) used to investigate further. My sense is whatever data you are using to come up with pricing isn't very valid.  ... View more