If you're referring to the monthly newsletter, yes I'm now receiving that to my email address.  ... View more

Thought I would share a "using TT as a customer" anecdote - we just bought a house in Austin that needs a little work. Of course everyone is suggesting friends, friends of friends, neighbors, etc. who do "great work." I even posted a few projects on Porch, Yelp, and Home Advisor. But I repeatedly find myself coming back to TT to find *Top Pros* knowing firsthand it's just not marketing fluff but a high bar to achieve and indicative of someone I can trust and who will do a great job.  BTW - we are still having trouble finding an electrician in ATX, so if you're out there, just sayin......   ... View more

@Hankster For me some of it has to do with how much notice you can give. If it's a couple weeks out, then full refund is a fine resolution. If it's within a few days or same day and you want to minimize the chance of a poor review, I would probably hire/pay someone else myself and let the client know about circumstances so there's really no impact on the customer (other than having a different person show up).  My work (furniture building) is not so time/event sensitive. Upfront I ask for a 25% non-refundable deposit to block time on my schedule but it's a very general timing promise (toward the end of September, as an example). Sometimes it takes me longer but I think customers are just so used to building projects running longer it's not been an issue. I've not had a circumtance where a customer cancelled a project, but if that happens I'd probably give them their deposit back because I just don't want the possibility of a poor review hanging out there. I've had one circumstance where a customer was just not happy with a piece (backstory is they wanted to double scope but not pay me any more), so I ended up charging them for materials only and not completing the project.  Hope that helps.  ... View more

Congrats everyone.  thelast10sf.com   ... View more

Thanks for the shoutout @Meckell, though you have to remember summer in San Francisco is not like summer most anywhere - FOG, FOG, FOG!!!!!  Still, there's a few things I'm doing differently: 1) take outside projects. so skipping the closet remodels to build fences, planters, benches, etc. 2) take on some bigger projects and block out time in between, so scheduling vacation balanced with making sure there's money coming in 3) stay local, so don't spend 60 minutes commuting to be home more Just a couple thoughts.    ... View more

Thanks @Meckell, it looks like all three email addresses are already whitelisted.  ... View more

I really love the past projects showcase, it's what my customers cite most often as the reason I won the job (maybe I shouldn't give away that competitive information ;-).  You could really help me out with a feature though. In customer conversations, I want to point them directly to a relevant past project and not just my profile. Especially as I put list more projects, it becomes unwieldy for a customer to find what I'm talking about. Can each past project have a persistent URL? That way I can find the project and send the customer the direct link. Thanks for your consideration.  ... View more

Nice post, thank you @DustiO !   ... View more