I think this example is what I mean about how Thumbtack is trying to use a one-size-fits all approach to managing the process for Pros and communicating to us that our success matters to them. 1) Verified Reviews--that's great, but Thumbtack does encourage us to get reviews from other Customers, not from Thumbtack. So, when we do, they don't get posted (sometimes, that's happended to me, can't see them or they are buried). I've had fantastic reviews from people not on Thumbtack (because Thumbtack said I could invite them) but then not be able to see them. What's the point. According to this approach, these reviews are not even in the top four conditions to be considered. That's unfortunate. 2) At least one media item--I'm counselor/life coach. I'm never going to have a picture posted in a review. Ever. That would be so weird. How can this possibly be "fair" to those of us with businesses where pictures of our work is never appropriate or necessary. 3) 52-675 characters--What? If the words are powerful and communicate the Customer experience, why is the number of characters relevant? 4) Reviews that have been updated recently--I'm not sure why this made the list. Perhaps you might help us understand how this is relevant or what this means. I know I have a real problem with Thumbtack "hounding" (their word, not mine) Customers to write reviews for us BEFORE we've even done work with them. Ugh. That is so irritating. But here's the consequence: They submit a review ... with just stars. Why? Because they can't say anything yet, because we haven't even worked together. We've had a discovery call, or even one phone call, and they don't know HOW to even review us. The problem is they are not likely to go back and update the review after we've worked together for a length of time. Because they already reviewed...because Thumbtack asked for it...not because the Pro asked for it. If they don't go back and add words to the stars, that apparently doesn't make the cut either for getting a rank. We could ask for them to, but that's weird too. "Hi, I know you already submitted a review but can you go back and actaully write something now. Thumbtack won't rank it for me unless it's been updated recently." Please just listen to some of these things that really matter to us. Our businesses are our business, right? We kinda know what we're talking about and what we need. Thank you, Michelle
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