Thank You ......... From K & M Handyman Services Bay Area California Serving Santa Cruz , Monterey , Halfmoon Bay , San Jose , Mountain View , Cupertino , Los Altos , Santa Clara , Sunnyvale , Palo Alto , Morgan Hill , Los Gatos , Aptos , Watsonville , Gilroy , Belmont , Fremont , Newark , specializing in plumbing work , repair and replacement of faucets , disposals , shower valves and cartridges , PRV's , house main valves , supply valves , repair of water heaters and associated plumbing ,  basic drain clearing . I also provide minor electrical repairs and replacements as well as some basic HVAC work ( no refrigerant work ) ......coil cleaning , filter changes , furnace trouble shooting , T-stat replacement ........  Kev  ... View more

In the six years that I have been involved with Thumbtack I have only refunded money twice. If a customer is going to ask for a refund, I will give it to them, no questions asked! I don't really have a refund policy. If a customer has prepaid for lessons and they have to cancel I generally give them credit for that lesson. The customer and I generally reach a mutual agreement. Sorry for the late reply! Been very busy!!! ... View more

I think this example is what I mean about how Thumbtack is trying to use a one-size-fits all approach to managing the process for Pros and communicating to us that our success matters to them. 1) Verified Reviews--that's great, but Thumbtack does encourage us to get reviews from other Customers, not from Thumbtack. So, when we do, they don't get posted (sometimes, that's happended to me, can't see them or they are buried). I've had fantastic reviews from people not on Thumbtack (because Thumbtack said I could invite them) but then not be able to see them. What's the point. According to this approach, these reviews are not even in the top four conditions to be considered. That's unfortunate. 2) At least one media item--I'm counselor/life coach. I'm never going to have a picture posted in a review. Ever. That would be so weird. How can this possibly be "fair" to those of us with businesses where pictures of our work is never appropriate or necessary. 3) 52-675 characters--What? If the words are powerful and communicate the Customer experience, why is the number of characters relevant? 4) Reviews that have been updated recently--I'm not sure why this made the list. Perhaps you might help us understand how this is relevant or what this means. I know I have a real problem with Thumbtack "hounding" (their word, not mine) Customers to write reviews for us BEFORE we've even done work with them. Ugh. That is so irritating. But here's the consequence: They submit a review ... with just stars. Why? Because they can't say anything yet, because we haven't even worked together. We've had a discovery call, or even one phone call, and they don't know HOW to even review us. The problem is they are not likely to go back and update the review after we've worked together for a length of time. Because they already reviewed...because Thumbtack asked for it...not because the Pro asked for it.  If they don't go back and add words to the stars, that apparently doesn't make the cut either for getting a rank. We could ask for them to, but that's weird too. "Hi, I know you already submitted a review but can you go back and actaully write something now. Thumbtack won't rank it for me unless it's been updated recently." Please just listen to some of these things that really matter to us. Our businesses are our business, right? We kinda know what we're talking about and what we need. Thank you,  Michelle ... View more

@DJStevieI have little hope of being in the distribution pipeline. Since this topic was first started, I have recieved no roundups from any month. No June Roundup. No July Roundup, No August Roundup. Have you received anything by email? It is a challenge to believe anything that is said by any Thumbtack employee. Credibilty is on the wane. Perhaps there have not been any changed worthy of note? ... View more

      ‎06-03-2019   11:17 AM Don’t charge when customers are unresponsive Status: in development Never hearing back from a customer can be discouraging and we understand how those leads can feel frustrating. We're working on this one — we know it's important to you and we want to get it right. While we can't share specific details on how we're making improvements, we hope to share more news on this soon. In the meantime, we encourage you to brush up on  our tips  for crafting a great response to customers. They’re much more likely to respond when you send a great response. And no, “call me” doesn’t cut it. This was posted 2 months ago as of yesterday. Any developments yet?       ... View more

Love this @Sav! ... View more

I love the idea of saving time and simplifying the contract process with automation. I more so love the idea of not forgetting dates and google calendar automatically being updated through the zapier app. I never heard of the app until now. Does it cost to use? And how can I set up information to transfer over between multiple apps? ... View more