I am relatively new to the Thumbtack world, and am glad that they have made some adjustments to their policies that could help the pros. BUT...I still say to Thumbtack, customers should be obligated to let a pro know/fill in a box with the dates when they need the service. We should not have to pay "blind", not knowing the vital info. Also, why should we pay for a lead, only to get no reply to our email to the prospective customer...this needs to be added to the new policies...a pro should receive a refund if there is no courtesy of a response to their email to a prospective customer, not just be issued a refund if the customer doesn't open the email within 48 hours...they should be encouraged to respond. And if they don't, even though they've opened the email, the pro should be refunded. It's like we're paying for nothing...just subsidizing Thumbtack. Not helpful.
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