Hi everyone! I'm celebrating my first Top Pro award. I'm a private yoga instructor based in Charlotte, North Carolina. While I had a Thumbtack account for longer, I only started actively using it in October 2019. Since then it has been my primary source of generating leads and from there, consistent clients! TIPS: PROFILE: Your profile is like an interview; put your best foot forward. Be clear and concise with your wording so that it is descriptive & informative, yet not overwhelming or too wordy. Quality pictures of you, and your work. Request detailed and genuine reviews from your clients - don't be bashful. COMMUNICATION: Be responsive, don't leave them hanging. Of course prioritize your own wellbeing, but be sure to stay on top of your notifications. We can now save templates for quick & easy messaging; set up a few generic + easily editable ones so that you can respond quickly and intentionally, but without reinventing the wheel each time. Know that people communicate differently so offer phone call + email + maybe even text if you're comfortable with that. JOBS: Check the jobs tab frequently; often I will see that there are people out there in limbo - they've sent a request to perhaps just 1 pro (or maybe a few) and that NO ONE has responded to them yet. This is your opportunity to connect, cue music "jump on it!" FOLLOW UP: I can't stress this enough. Follow - up - with - your - leads. People get busy, distracted, and depending on what service your providing - people often are reluctant or afraid to take action when it comes to investing in themselves, so do them and yourself a favor and follow up. (again, utilize the templates) SCHEDULING: Make scheudling as simple as possible; no one wants to go back and forth a lot. In your first message to them begin to establish your scheudling process - maybe you link them to your scheduling platform, or throw out a few sugguested times based on their availability. Create a process that works for you, and implement. PROTECT YO SELF: I've read from other pros and experienced it myself - no shows or cancellations. Protect yourself from this again, by having a process. You may decide to keep a card on file so you can charge a late/cancellation fee, or maybe you require payment upfront. Either way, establish a process so that you protect your time, money, and wellbeing. Congratulations to everyone who has been awarded top pro! Pat yourself on the back, take time to celebrate, share your victory with others, and keep on keeping on!
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