I believe to keep Top Pro ranking you need a review average of 4.8 or greater. Therefore, in my eyes any review less than 5 star is a bad review. I try to work with my customers through the entire process to make sure I earn 5 star or nothing. I have received a 1 star and as another person said you can't make everyone happy. But I ignore it. I look at reviews this way, if I can only find perfect reviews of a company I call BULL$HIT. They paid for the fake reviews. If I find revews that are 1,2,3 star well I'll probably keep looking. I look for the company that has 90% 4 & 5 star reviews with a sprinkling of 1,2, and 3 stars. Why? Those are probably real reviews. And reading the bad ones I get a feel for customer error or company error.
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