About WGACSC

WGACSC · ‎11-09-2018

ZZZZzzzzzzzzz........ Same old, same old. We are not going to pay for a contact. Period. If you want paid Thumbtack, then get us hired. Simple as that. Easy to do. We want a complete name and verified phone number or email address. Otherwise how do I know the "contact" is real? You are wasting development time on search results instead of verifying potential customers that we would gladly pay for.

WGACSC · ‎10-16-2018

I have had a similar experience in a different field. "Potential" lead marks it as an emergency and does not leave a contact number. They seem to contact multiple pro's but never hire anyone. I almost feel like these are fake setups to bill for garbage. I would like to see Thumbtack enforce a contact phone number. Easy enough, you are "potential" customer and to get service you need to enter your phone number and get a txt verification code that must be entered into Thumbtack. Great!! Now we have a verified phone number. I would like to see Thumbtack follow up with "potential" customers and verfiy they hired a pro to be able to bill for the service. Thumbtack gets a hire confirmation and the Pro get's billed. Otherwise this platform seems like a scam....

WGACSC · ‎05-21-2018

I tend to agree with you. I also think it depends on the industry you are serving. I'm in IT and more than half of the self diagnostics are incorrect. Customer thinks they have a virus/malware. I bid. Customer comes in, great!! We look at the PC and it has a bad hard drive. We call the customer and they want the hard drive replaced for the price quoted for the virus/malware removal. Uh...no!!! Different service, different price. Customer upset. No win situation for me. The most recent change to TT no longer let's me send an open ended quote to the customer explainging we need to see the system to quote a firm price AND we give a 100% free estimate. So yeah, I've limited my TT replies as the requests dont allow a proper quote in my opinion.

WGACSC · ‎05-21-2018

I believe to keep Top Pro ranking you need a review average of 4.8 or greater. Therefore, in my eyes any review less than 5 star is a bad review. I try to work with my customers through the entire process to make sure I earn 5 star or nothing. I have received a 1 star and as another person said you can't make everyone happy. But I ignore it. I look at reviews this way, if I can only find perfect reviews of a company I call BULL$HIT. They paid for the fake reviews. If I find revews that are 1,2,3 star well I'll probably keep looking. I look for the company that has 90% 4 & 5 star reviews with a sprinkling of 1,2, and 3 stars. Why? Those are probably real reviews. And reading the bad ones I get a feel for customer error or company error.

WGACSC · ‎05-21-2018

Yep. Been there, done that, got burned for a lot of quick replies that amount to nothing. I am much more selective in replying to quotes and do not use any of the automatic features. It gives ME the control to stop wasteful spending on bogus quotes. To me it feels like there is thumbtack bot placing random quotes, quick reply, and bam you get charged, thumbtack makes money.

Posts	7	Kudos Given	6
Solutions	0	Kudos Received	39

Re: Let’s talk about search results

Re: Let's talk about our pricing

Re: Changes to TT

Re: How do you handle a bad review?

Re: Is quick reply worthy of charge?