The quick replies aren't working for the Graphic Design industry. I'm spending much more money than I was before Promote was available in my category (which I'm sure Thumbtack is excited about), but I'm landing about 10% of the jobs that I was before. Most leads ghost me. And I have yet to receive a lead, in MONTHS that I actually would have chosen to bid on. Transitioning to Promote last fall was essentially the same as being laid off right before the Holidays. It was devestating to my family and I. In order to even receive leads, I had to lower my hourly rate by 65%. Then I pay and get ghosted. I couldn't care less about the discount. In the middle of this, I was asked for my mailing address, so TT could send me a Christmas card. TT also took away my personal rep, who was trying to help me figure out a way to become more visible. We're still trying to recover, and I'm trying to find a way to transition away from Thumbtack. I feel so taken advantage of, and I also feel like a total tool for even sticking around, but I had put so much trust in TT in the past, that I put too many eggs in that basket. Pros are becoming emotionally exhausted, and completely burnt out with this system. But also feel the pressure to stay, because it USED to work, and MIGHT again someday. Thumbtack has been wonderful for me, my business, my family... But it's not anymore. I used to happily recommend TT to other entrepreneurs. I wouldn't dream of it now. I guess my question is: Would TT ever be willing to use different systems within different pro categories? I had a fighting chance when I was paying when clients responded to bids. The current system is broken for my industry.
... View more
Thanks for the honor, Thumbtack! This is exciting! My company is Jen Brookman Graphic Design, based out of Nashville. I’ve been designing for 16 years, and have had the pleasure of doing business with clients I’ve met via Thumbtack 107 times!
... View more