In practice Price Assurance fails way more than it succeeds. I get asked my availability and I let them know my availability. They read it and no reply. I then spend days to weeks following up with no response. I have many, many examples of this if you'd like to see them. I eventually give up when their project date expires. Wouldn't it be much easier just to check off a filter box that says no weddings at all? It probably consumes about 75% of my time running through the jobs. I never receive paid leads but I still waste time on something that can easily be filtered.
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I've been with Thumbtack for a while under different pricing schemes. Price Assurance sounded good in theory but it's not in practice. I get back to potential leads in less than four hours but them reading my reply that I'm available and then never responding is a cold lead. If I'm going to pay $10 - $40 per lead I expect the leads to be warm. If I want to blow the budgets of my competition all I have to do is post a ton of jobs, read them, and then not reply. I would never do that but it's certainly a tactic that can be used. Why not prequalify leads better? How about telling them that we pay for those leads so they have some idea not to waste our time. I'm a Thumbtack Top Pro and even prepaid $300 to get $450 of credit and blew through that in no time. Do I get gigs? Yes, because I work hard to keep them interested. Do I waste a lot of money on Thumbtack leads? Absolutely! I've read through the posts here so far and it seems like a very common complaint. The only question I have about Price Assurance is when is Thumbtack going to create a policy that doesn't gouge clients of their money and starts to protect us as well as the lead? I'm seriously thinking I've become too reliant on Thumbtack for leads and should just spend more time getting my own leads for free. At least this way I won't get 90% wedding photography leads when I specifically put in Services that I'm not a wedding photographer.
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