When I'm at a wedding gig and I'm eating with other DJs, photographers, videographers, and wedding coordinators I'm always asking the same question: how did they find you? How did you get hired? Was it TT? Wedding Wire? Instagram or Facebook? And I've talked with so many vendors over the past year and basically, the consensus is: TT use to be good and now it isn't. TT's newest changes have made it too expensive to make the app a viable booking solution. I use to spend $200+ of my monthly advertising budget on TT and IT WORKED! but the recent auto quote/ranking changes have caused me to see fewer quotes and fewer hires and it has ultimately lead me to spend less than $60 a month on advertising with TT. Which is a lose/lose for thumbtack and myself. And judging from the comments on this thread, my experience seems to be the norm. I recently tried to use TT to find a DJ to fulfill a DJ job that I couldn't do and I was shocked to find out what a TT customer experience is... I was shown a list of DJ's in no particular order, (literally) some had one review and others had hundreds. I coudn't figure out how Thumbtack was rationalizing these rankings. So I tried to look for a DJ on a date that I knew I was available, you know, to try and see where my DJ company would pop up on the search result - as a test - BUT my company didn't pop up at all - instead DJ's with only one hire and zero reviews were filling my results. I'm a top pro! Over 50 hires. Over 35 Reviews. AND I didn't even pop up! How does your algorithm work? Why would you showcase inexperienced DJs over your top pros? Why are you charging us more money for a worse product? Please explain your new ludicrous ranking systems and how it could possibly help us, the vendor, or the customers?
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