Wow TT You have ONLY 4 kudos to this video and over 67 COMPLAINTS. Something is very very wrong. I can't belive you only addressed two issues in this video. TT seems to do a great job attracting great PROs and a bad job of attracting good customers. Its because the customer side is completely FREE. The pros are the ones who want to be on this platform thats why they pay. Why won't you charge the customer something nominal like $1 to submit a request this will weed out all the bots, scams, fakes, 3rd parties, and not serious customers. Additionally I stopped using the instant match function because TT does a really bad job matching pro with customer. Why would you serve someone a steak when they really want a cheeseburger. It makes no sense. I know only submit on jobs where the person has written a note. This tells you they are a) real b) serious. Lastly sites like TT are clearly the future of how people find professionals on the internet. You are OWNED by GOOGLE so any google search shows thumbtack.   I hope you fix this. In the meantime I will use only sporadically. ... View more

Why don't you do more for the Thumbtack Top pros who have amazing reviews, great ratings, and profiles. We are the ones you are promoting yet the TOP pros don't get anything in return ... View more

Currently I spend $250-$300 on thumbtack a month. I have 52 5-star reviews. I have told thumbtack many times the way to solve this is to have the client/customer looking for a pro to pay a nominal fee to weed out the bots, fakes, people who are not serious. I like the change where you only have to pay when the customer responds, however thumbtack has given them easy 1-click auto responses as an excuse to chage the professional. A one-click auto response doesn't mean a customer is really intersted. When we are matched to a customer things have always gone smoothly and the customer is very pleased. Also there needs to be better filters for the pros. The catering selection is terrible. For us just the food STARTS at $35pp when you add staff and equipment you are well above $125pp.  Also there is no budget tool for the bartending services. You need to have a better way to seperate what the clients are really looking for. Tyler ... View more