While I agree that Thumbtack is a business and is here to make money it should be done reasonably. I have been a member for 6 years and a Top Pro since the program began and I have also watched a lot of changes which each time involves increases to the pros but the last year the increases have been so severe and the program for the category I am in is not productive for me anywhere near what it was. I think there is a better way of charging so when the customer starts the process we are charged an amount that makes sense and then if the customer is a viable customer and we get hired (which most unfortuntely are not they are just getting info so they can go and see what someone else will give them) we then when the hired button gets hit we get charged an additional amount which could actually be more than what we pay currently because it is a paid job and then worth it. I have paid of $60 for a lot of leads that dont respond to any correspondence which is unfair to the pro considering a lot of those leads were never more than $25 in the past. Because Thumbtack is growing they dont see that they are actually going to lose a lot of their core pros who have been on for a long time and helped them become who they are. I think something needs to be done differently and you can have the same system in place for all categories because they all work differently. I hope it gets better soon or I wont be able to afford to continue as I have the last 6 years because it is not successful for me.
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