True professionals have their own website that is rigorously maintained to contain important information that potential clients need to know before choosing us. To duplicate that information on any other site is unweildy and usually impossible. It would be beneficial for all concerned if potential clients were encouraged to visit our professional business site before deciding so that they don't assume that Thumbtack is our business site. Thumbtack is a facilitator site and potential clients should be able to easily tell the difference you and our biz site. Also, most professionals have their reviews on their biz site and are not going to ask clients to post reviews somewhere else. Your Q&A has the right idea, but we should be allowed to modify your suggested questions to fit our niche or circumstances. We should also have the option of directing them to our biz site, which likely has its own FAQ page, anyway.  In other words, two-way transparencty and flexibility for the sake of all three parties: you, us, and the client.  ... View more