I have exactly the same complaint. I do custom sewing and alteraations which is a highly speciallized business so I do not have a cut and dried price list because while I charge a set hourly rate for labor, I cannot estimate hou many hours will be needed w/o at least a picture or verbal description to work from. So I must respond to the customer requesting more information for which Thumbtack charges $6 to 8 but at least 80% of the time I NEVER hear back from the customer!!!!!
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