About MR

MR

Now the app doesn't notify eaither side when someone has sent them a message. C'mon, this can't really be true. TT, please clarify.

MR

@MUM If by, this is not the norm, you mean that you usually ge a lot of leads, there are many here that will be very jealous. In my area and many others the volume is near zero, and has been for a long time. In my case, I know many of the other pros in my area and we all are seeing the same thing so it is not an issue of one pro profile vs another.

MR

@MUM For many of us in many different fields. lead volume has dried up considerably, in some cases to a complete halt. I do not know what stats TT sees on their end, but many pros would believe that there are far fewer serious buyers coming to the TT site vs what was the case a year ago.

MR

Maybe TT should get out of the business of showing prices at all and let the lead and pro deal with that when they connect. I know in my case the prices on fixed bid cases are rarely close to what was shown on the TT site. There are just too many variables that modify price from the base pricing displayed. Fortunately for me most have understood TT is just a third party connecting us and pricing isn’t final until we agree on a price. (But that was in the day when I actually spoke to someone from TT. Today it is pretty silent to say the least)

MR

Completely agree. for me the TT client of days gone by were able to pay their bills and also had no issue with a retainer. Today a high percentage of them are the client who is seeking legal services through legal aid, tell me they can’t afford to pay for a lawyer or want pro bono work. Also the number of leads who are dealing with incarceration and abuse issues is much higher than before. The amount of business I now source from TT now is near zero. I spoke to several other area attorneys on TT and they say the same thing. Also I have not seen an ad here in the Chicago area for every bit of 2 years so I am sure TT is not focused on marketing here.

MR

Can anyone describe how a lead is selected to be in a certain pro's Job Tab? Clearly not every Job request that is ceated in a pro's area and matching their services offerrings is sent to all pros in that area and providing that service... so.. how does a lead get selected to appear in my Jobs Tab?

MR

@vasy Just as a point of clarity, and not agreeing or disagreeing with your comments, my understanding is that the fact that someone is a Top Pro has no bearing on where they rank in the pro search list. Thus, it seems that the background check will not be a factor in this search ranking algorithm as well. That said, I do see benefit in that ranking Top Pros and background checked pros higher may give some intregrety to the ranking - perhaps moreso than the current criteria as how fast someone responds.

MR

Thanks @Kameron . This does provide much clarity. One follow-on question though, how do you ensure that the geography constraints are met before auto-charging a pro. For example, say the parent is 5 miles from the pro, so that is all fine, but the children are 150 miles away and if this were a direct lead, the 150 miles would be outside of the limits required for an auto-charge to a targeted pro. Also, your answer is very helpful. Why could I not just receive an answer like that from customer service and not have to waste more time on this? It seems that the folks on the chat line can be very accomodating in giving credits, but are really weak in actually answering a pro's question.

MR

I have a question that I, as well as TT support is confused on.... My question is whether third-party leads are ok and subject to promote auto fees being charged to the pro. An example would be a parent making a request for their adult child for my services. The parent would not be the person hiring me and I have no communication with the actual lead (who is the adult child). I have no idea where the adult child is located or even if they know that such a request is being made on their behalf. There is zero evidence that the adult child will hire me. When the lead typed the request, they used words like "we" and "I" making it seem that the need was for that same person. But, when they told me they did not need my services, they responded with "My kids have found someone else.. thank you" Is this a legitimate lead? The credit people said yes because they declined my credit request. The chat helpdesk refused to answer the question even when I asked whether this exact scenerio is valid or not valid... and I got the answer of "it depends" which is not a valid answer when my question is limited to that one example. Its a yes or no question in this case. (they did credit my account for being a valued customer - which is nice, but does not answer the question asked.) So.. maybe here I can get a better answer... Is this sort of lead valid or not valid based on the information I have provided? Sorry that my message seems to have a frustrated tone, but more often than I would I expect I have received polar opposite answers from the credit people vs the chat people.. things seem so much in dissaray I had to shut off promote/targeting as I really feel things have gotten worse since becoming a top pro and I cannot afford to dump money into such an uncertain system at this time.

MR

@Big_Al. This has been reported numerous times by me an others. The screen captures they are looking for are simply the inbox tab as there is nothing more to show since the archived leads just reappear over and over again. I have done all of the trouble shooting to no avail and I am sure this issue is on the app side. I was on Android and the problem was never fixed. I will say that I am now on IOS and the issue has not reoccurred so it may be an issue on one OS and not the other

Posts	461	Kudos Given	301
Solutions	0	Kudos Received	1072

Re: Followup message notifications eliminated?

Re: Leads

Re: Leads

Re: How does Thumbtack determine the job location when a customer is searching for a Pro?

Re: I'd like to see more high end customers

How does a lead get selected to appear in my Jobs Tab?

Re: Two exciting updates to the Top Pro program

Re: Are Third Party Leads OK?

Are Third Party Leads OK?

Re: Bug with inbox on web version and in the ios App?