About MR

MR

Recently I was browsing TT from a Lead's point of view vs what I see as a pro. In this case I was looking at mediation, which is one of my areas of service I provide. When I looked as a customer I could not believe all of the sub-categories I could select. See image below But then, as a pro, NONE of these are available for me to select or deselect. See image below In fact, Job type preferences is not even a choice here. Also, there is a choice leads can make for "remote mediation", however that is not available to me to select/deselect in my travel preferences. I urge other pros to look at their service areas and see if same is happening. What is going here? This is a big issue that needs attention.

MR

@TerryWirt It is very likely a scam. I have been seeing more and more of this on TT and many other platforms. Tell him that you will cease work until the check arrives, then wait 10 business days for the check to clear before going back to his project. Be very careful becuause the initial screens at the bank (ie teller or online deposit) may seem fine, but only after the check goes through the back office scans will it come back bad. That is why the 10 day wait. My guess is after you tell him that you will never see the check or hear from him again.. so don't waste your time on the work.

MR

@ChefOfAllSeason I agree. Also, because of the confidentiality concerns in many lines of works, I completely understand why a client would not want to leave a review of any kind. I virtually never ask a client to give a review for this reason - most will feel uncomfortable in doing so. This should be an option for us pros such that we have the ability to turn off the auto-ask for a review function as a professional courtesy to our customers.

MR

@pgrether. Great response. Thank you ! I see you are making a lot of business without using targeting. Would love to hear more on that as so many of us fear that responses to non targeted leads never are even seen by the lead. What is your secret to getting their attention when they didn’t initially pick you?

MR

@pgrether This is an interesting post as I am sure that there are many on these boards who say that they do all of these things and are not getting the returns that you are seeing (or even a percentage of the returns you are seeing). Regarding your comment that said " He had said that less than 1% of all online or web-based business succeed and generally have about 10 good reviews. So here is what I answered him with:", what did your friend say when you listed off those tips? Did he or she believe they were doing those things? I ask because the results here are so variable. Some report great results, others report very much the opposite. My opinion is that these tips, though very good, are only 1 part of the puzzle and while TT works in some pro areas and geographies, it does not in others. The inconsistency is really a big issue. I realize this goes to the heart of Tip 2 - but would love feedback on the TT experience itself and theories as to why the inconsistency we see between pro types and geographies.

MR · ‎10-10-2019

@Meckell That does make sense. Thank you.

MR · ‎10-10-2019

@Meckell I did, and I received a courtesy credit (thank you) with the note that this lead was not really eligible for a credit. So, while I appreciate the credit, it appears that customer service believes, in general, we should be charged for leads that know they cannot pay any amount (not simply a lower price than we would like to charge) and is hoping to get our services for free. Is Customer Service's message consistent with what TT really expects?

MR · ‎10-10-2019

Wondering what the thoughts of both TT and Pros are when you have a phone call with a lead that you received in Thumbtack and they say that they have no money and can't afford to pay you any amount at all.?? Isn't this something where the lead cost should be credited as clearly this person knew they could not afford to pay at all. This is not a valid lead in my opinion - looking for others to comment as well.

MR · ‎10-07-2019

@Meckell Why don't TopPros have access to a higher or escalated level of customer support? It would seem that this would be a great perk that TopPros would love to take advantage of.

MR · ‎10-03-2019

@Kameron Great to hear. We look forward to hearing more. Thank you.

Posts	531	Kudos Given	344
Solutions	2	Kudos Received	1165

Huge inconsistency between pro job types and what customer sees

Re: I feel like I might be in the middle of getting scammed

Re: Reviews before the event

Re: What a year!!!

Re: What a year!!!

Re: When lead says they can't afford to pay ANY amount

Re: When lead says they can't afford to pay ANY amount

When lead says they can't afford to pay ANY amount

Re: Rank higher ?

Re: Ghost leads - Old subject continues to have new life