@Kameron When you say "while it's hard to hear when a pro feels like it's time to leave the site we ultimately want you do take the actions that you feel are the best for you and your business." AND in light of the fact that so many material changes have been suggested by pros of which none that I can recall have been implemented - I feel like TT is giving up trying to keep us as customers and is turning more towards a "take it or leave it" mindset. I don't know - I was far more enthusastic 4 weeks ago than I am today....  The pro is going to do what he or she feels is best for their business, regardless of what TT says - but I just feel like a little more effort trying to keep the pro on board would give us some confidence that positive change is coming. We are all salespeople on top of our day jobs...  We were teased by the "Get ready for the April updates" message - I am looking forward to seeing that.   ... View more

@Hankster  I have said it before (and it has been deleted by TT for some reason) - Perception is what business leaders need to consider reality - regardless of what the belief is inside the walls of corporate headquarters.... my perception is that they are not listening. I have not seen any concrete evidence to tell me otherwise.  Repeated messages that "we will take it back" lose their meaning when there is no followup.   ... View more

When Meckell said " With that, remember that the way to win on Thumbtack is to focus more on customers who respond to you as those customers have the most potential." It sort of struck me as odd.. for me, and so many others, we have a ghost rate of near 100%  - when that is the case, how can we "win on Thumbtack?"   ... View more

I will add that my other lead services aren't fancy... they let the lead type in some contact info and a little about their case and the info is passed realtime to 1-3 attorneys who are a match based on practice area and location. That's it... after that its up to the attorney to make contact and take it from there. There is no app to stay in, no texts in the app, nothing... we get an email and take it from there. So, the big win there is the SEO placement that they get.. its front page Google almost 100% of the time for all of my categories, so it gets a lot of hits for people looking for attorneys.   ... View more

@ReeseTee   Great points. One of my other lead services offers refunds (not credits) when a lead comes in that after I talk to them, it is discovered that the person had no legal case, no standing, or there was nothing that any lawyer could do to help them. In addition, they refund leads that are seeking free legal advice (large or small) because that is not the purpose of the service. Most refunds happen on good faith and without argument. Every once in a while they do call the lead to confirm we had a conversation and ask a few basic questions just to confirm. (yes, phone numbers and email is required - and yes, the number of leads coming through that system are many times what comes through TT, so the statement that leads dont want to give phone/email is not one I have a lot of confidence in) Some of the leads in that service are bottom feeders or just angry and think a lawyer can solve all of their problems, but, their refund policy makes up for that. There refunds are not given "as an exceptio just to be nice".. but are given as a matter of policy. A much more customer focused message in my opinion than saying we made an exception just for you...  On TT, I am running at a 100% ghost rate here lately, so I have no idea what the quality of the leads even are anymore.   ... View more

@jnovember You are so right. The frustration just continues to grow. We are due to hear an April update per a recent post by TT.. I am hoping that the changes are substantial. We all certainly have given them enough things to work on, so hopefully the changes are meaningful and pleasing to most here.    ... View more

@jnovember  With all of the compute power that TT purchases from Amazon and Google, one would think that the computer could calculate what percentage that 2 is of 134. For me, I am dissapointed on how slowly (if at all) simple fixes to the mobile app are made. I asked to have the date added to the top of each blue text box. Today, all that is displayed is the time. This makes it really hard for scheduling followup texts on a sane schedule.  I asked for this change a while back.. no reason it hasnt been rolled out by now.   ... View more

For me this is often the case. The jurisdiction of the matter is often not from where the lead is located. This is especially common in probate cases. So, I know I am an exception, but it would be short-sighted to think that the lead and location of even are always nearby. A separate (required) field for event location makes a lot of sense and would save a lot of time.   ... View more

I'm a little confused at something. In many of TT's responses I read "customers have told us..." Why do I never read, "Pros have told us"?   I really do not understand how this issue has become such a point of disagreement. Why can't the radio button option be implemented? Offering the suggestion that customers can always add their phone/email, while true, falls short of creating the best experience for all parties involved. Prompting, or reminding customers that they have the option, but are not obligated, to enter contact information is a far more customer friendly option. Don't leave this to a survey.. leave it to the individual customer on a per-transaction basis.   The more you allow the customer to tailer their experience (within limits) the more satisfied they will be and more likely they will come back.    ... View more

@DJStevie  You are correct, that customers shoule be given the choice of what info to leave. Certainly, they should have the choice of leaving no contact info, but those leads would likely be considered window shoppers by most pros. The only think I can think of is that TT wants to keep the conversation on platform for as long as possible so that it can collect marketing data through the use of cookies and other web trackers to be used for its own benefit or sell to other marketers. Many websites do this and the data mining that can be had in just a few screens can be very valuable. Not to worry of TT is doing that as they would not be alone - pretty much every large website from merchants, airlines, Rideshares, etc is doing the same thing.   ... View more