When I first joined Thumbtack you were able to buy credits to send quotes. Each quote you sent cost a certain number of credits, and if there were few pros in the area the quotes cost no credits at all. If the customer didn't respond to the quote within a certain period of time the credits were refunded. No money was wasted on one way conversations, and I felt like my money was actually working for me at the time. As I've said in previous comments, I understand that Thumbtack has to cover the cost of maintaining their website, but having to pay high quote costs to "have a conversation" with potential clients is just not the way to go. I literally threw away $20 last week engaging in one way conversations and not booking any clients. I would much rather pay a one time membership fee each year to quote and converse with as many clients as possible, or better yet, only pay when I've landed the job and have been marked hired. I'm hesitant to respond to anymore potential clients on Thumbtack in fear of losing more money that I could use to buy gas or groceries for my family.
... View more
Hi there! I have two issues I'd like to point out. 1. The new system for submitting quotes costs me almost $10 for each quote with the budget I've set. I teach private music lessons ranging from $25-$40 depending on the length of time I spend with each student. I don't mind spending $10 if the client decides to book a lesson with me and I recoup some of that cost, and I definitely don't mind if I end up seeing the client regularly. Afterall, the goal of my business is to create lasting relationships with my clients and provide weekly lessons whenever possible. However, $10 is a lot of money to spend if the client does not book a lesson with me. I suppose this is the chance you take contacting a potential client and having them not be interested, but I do follow up with them in a timely manner, and do what I can to gain their business. I just feel that $10 to send one message is a little steep, especially if the client never messages back again. Recently, I have even had several potential clients message me directly, without having sent a quote, and I STILL have to pay $10 to have a conversation with them. I truly appreciate the business I've gained from this site and the exposure I have to clients in my area. I understand that Thumbtack needs to be able to provide client matching services, pay it's employees, and maintain the website, however the high cost of sending quotes can negatively affect small business owners such as myself. For me personally, I think it would be more benficial if I paid the $10 once I was actually hired. I wouldn't have a problem paying the fee if I knew I'd be having income coming in to help cover the cost of the quote. Just a thought... 2. There is a spot on the profile to add a professional license. However, the last I checked, there was no option for teaching degrees of any sort. As a teaching professional with three college degrees and a teaching license in my state, I would like to be able to include this information on my profile.
... View more