The best advice for communication with clients can actually be broken down into 2 things: Consultation & Keeping it Simple. There should always be a standard of simplicity when it comes to communicating with clients or customers. Since YOU are the professional, it is entirely up to you to make sure that you and your client are on the same page at all times. This ensures that they completely understand you, what you’re doing, and what they need to do as well. Once you’ve got a secure method of speaking with your clients, you’ll see that simplicity is equivalent to efficiency. Lastly, consultation. Ask as many questions as you possibly can to make sure you’re in full understanding of your clients needs. This will not only make them feel comfortable and safe with you because you have listened to them, but it makes them trust you from the start. Once they trust you from the start, they are a guaranteed client. This is how you build clientele! Even if you’re working with the same client for years, their opinions can change day to day. It is always important to stay up to date with the clients you already have, and this will secure your business when it comes to the people you are servicing.
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