Thumbtack has rendered itself usless to me and others. Im not paying for someone who just sends initial contact message. If you have car issues, and bring it in for service, does the mechanic pay you money to diagnose your car? No. You pay them for diagnostics and then pay the cost of the repair. For new home design and construction 99 of 100 first messages are "how much to build this house". Thats a hard cost question, the price is up to you on material selection, area, size, location, ect. It has nothing to do with design services which is a soft cost. Ive explained this time and time again to customer service arguing for a refund and nobody cares. Im paying money to explain general construction knowledge. Im done with thumbtack. Go back to the old way where its a few bucks for me to reach out to customers. Not $75 everytime I recieve a message. Absolutely crazy!
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