I need to be able to get more information about the customers printer or copier before considering whether I want to send an estimate. As of now , I'm responding to less requests .The changes have been less helpful for me. For example : jack needs desktop printer repaired in Mesa Az. , whats my estimate. I would like a make and model number and some information about distance. There are some models that I can't get parts for , or are not worth it for customers get fixed. But , it would cost me $ to have that conversation with the them. I could care less about how I rank. ... View more