They just need to improve. This platform has the potential to be great for both pros and consumers. However several pros being charged for the same customer is unacceptable. Being charged when a customer simply ask a question like, " what form of payments do you accept" and you never hear back- or for folks that are just shopping around. It's starting to feel like I am paying more for being on Thumbtack than I am able to make on Thumbtack.  It just needs to be more fair. If a customer contacts one pro- that's a true lead. If a customer contacts 3-5 pros that's ridiculous and the only person winning is Thumbtack at that point. I hope things improve quickly.  ... View more