Good afternoon! I am writing this to give some some constructive feedback. After talking with many pros, I believe it would be more advantageous for all of the pros if you would allow refunds for all clients who don’t respond with 48 hours. Period. Not only when they’re unread. They could easily read the message and never respond. Furthermore, it would be nice if customers weren’t going into this blindly having no idea that the pros are getting charged when they check for availability. It is unfair that the pros get charged for every single lead that we are targeting. Most of our leads cost upwards of $40, in which they reach out to multiple pros. My wife and I are incredibly professional with all of our clients, so it is not our doing for not landing these. It is simply due to all the customers out there that are “window shopping” with no real desire to commit. It would be more advantageous for the customers to have to buy credits, or maybe something else. But it would need to be something that would make the stakes just a hair higher for the customers. The stakes at this point are I my high for the pro. And we pay a lot. Please do something that is going to drastically change the amount we spend. I wish I talked to pros, and they said they stick around even after they build their clientele but that just doesn’t seem to be the case. . .
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Can anybody explain to me how this is going to help?! It states that you get a refund if you’re message is unread for 48 hours. Only if it’s unread. So if they simply click on the message and never respond, your money is still spent. I would love to believe that Thumbtack is our for our interest, but it is so difficult when there is no effort shown to allow us as pros to keep our money with unlikely customers. And, if you go on thumbtack as a customer, it looks so enticing to just hit the “check for availability” button with no strings attached. The customers have no idea how much we’re getting charged. In fact, they don’t even know we’re getting charged. I can’t wait for an update that is 100% in the favor of our money spent.
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