First of all thank your for giving the opportunity to voice our concerns...
i was about to leave Thumbtak as a pro because of unjustified charges of non serious leads.
Mant customers are just playing or checking price or shopping around... others are non serious and they never respond to our messages.
I had a case where customer gave me his address to get the service at home and it turned out to be a fake address... another case where a customer booked a specific date and time then desapeared and never showed up at the agreed schedule and many other examples...
i m investing more then what i l am getting while on Craigslist you can post and add for 5$/month and get hundreds of good return on this small investements.
I would recommend the following :
as we as pros are getting rated with reviews also a customer should be rated too and this has to be shown to us as pros before we pay for leads.
Also a customer may pay a minimal fee of as low as 1 dollar at the time he places a project or request an appointment which can be refunded to him once the deal is done...
there must be certain ways that you guys can do to guarantee seriousness of client requests
i am saying that while I had already made up my mind to leave Thumbtak as a pro
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