AAAAND ANOTHER THING! This is how you explained Thumbtack's pricing... (And I quote!) You pay a different amount for each lead based on whether we believe the job is more valuable or less valuable. The cost of each lead varies based on factors like the type of job, the size of the job, the number of pros available, and the customer’s interest. If we don’t have enough pros in a market to meet customer needs, you might even get the lead for free. "...on whether we belive the job is more valuable or less valuable...." I CANNOT THINK OF A MORE SUBJECTIVE AND INCONSISTENT WAY TO PRICE THINGS!!! HOW ABOUT LETTING US DETERMINE WHAT IS VALUABLE FOR US! " The cost of each lead varies based on factors like.... the customer's interest." HOW IN THE HECK CAN YOU DETERMINE THE CUSTOMER'S INTEREST???? Especially when so many are simply price shopping! OR when so many filled out a request for a bid simply because your paid Google ad at the tope of page 1 made it oh-so-easy for them to make a few clicks to see if anyone would respond... LET US DETERMINE THE CUSTOMER'S INTEREST!!! The subjective assumptions you mentioned should NOT be in your job description!! The way I see it, Thumbtack's JOB was (and IS) to put us in front of potential clients. Stick with your original platform.
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I read through several of these responses and agree wholeheartedly.... Thumbtack USED TO be beneficial. Not anymore. My most recent charge for a bid was $10, and it got me nothing. Simply because the client responded to my bid. But guess what... Her response was: "What are your prices?"(When I had literally just written her 1500 characters about my prices!) SO because people don't bother reading, or don't bother with proper communication at all, I still had to throw away $10. :( I MUCH preferred when we paid a few dollars if we decided to send a bid to a client, because we knew about what they were looking for and their budget was aligned with our services. But in my business, I simply cannot send a bid to every client if I don't know HOW MUCH THEY PLAN TO SPEND. I cannot understand why you no longer ask clients what their budget is!!! I'm a custom portrait photograher, and unfortunately the majority of people looking for a photogapher only want to spend $100. Because they don't really care if their photos are high quality... they just want "a few pics." I can only be successful if I market to those few people who WANT to invest more, because they know that it's worth it. BUT IF I CAN NO LONGER SEE WHAT THEIR INTENDED BUDGET IS, I HAVE TO ASSUME THEY ONLY WANT CHEAP, and that they won't be interested in a $600+ custom portrait session. Thumbtack seemed great at first, but now... I agree: It's broken. The fact that Thumbtack is constantly changing their pricing tells me that their revenue is hurting, and they're grasping at straws as to how to make it more profitable. But I don't actually think they're truly listening to THEIR clients. I still have an account, although the inquiries that I even consider replying to are maybe 1 out of 10. Doubt I'll use it much longer.
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