Hi. I have been on Thumbtack for about 5-6 months, out of the several hundreds of dollars I am spending on "leads," I have only booked about 3-4 jobs. I am thankful for those jobs, as they have led into making new connections, etc. But I am not happy with the way TT is working and I am considering dropping it after the new year. I am charged for leads that I have on Instant Match, I am charged if I respond to interested customers, and I am promoted. I can't begin to tell you how many people respond to me with a few words like, "What's next" or "are you available on this date?" I respond back almost 100% of the time and most of the time never hear a word back! I do not feel as though I should be charged for something like this. Also, the calender availability is there for what purpose? I am also given leads that seem bogus. I really need to call TT to direct this, I have not had a chance as I am busy with owning my own business and a mom etc. I think TT needs a better system asap or they will lose several pros. I am a new small business owner and I need to see some benefits overcome the disadvantages of using this app or I can't afford it anymore.
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I would love to be able to offer both bridal hair & makeup services as ONE option. Right now they are two separate categories and most people are looking for both services at once. It would save a lot of time and money spent on quotes for the same person. Thanks!
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