I don't think this service platform is working for people. It never has for me, and the leads I used to see were way out of our service area. We are a HVAC contractor. Reading the posts the last few weeks shows me I am not alone and there seems to be overwhelming discontent (99%). I still do word of mouth advertising, and when someone googles us, we have a five star rating. That seems to be enough at the moment to stay busy.
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After reading all the responses so far at 6:25 PM, I see that there are very, very few positive responses. I have tried Service Magic, Home Advisor and the like and never had success with them. With Thumbtack, I've never spent a dime. I see leads, and I'm an HVAC contractor. It is VERY HARD to give an estimate on a broken system over a text or email. It could be anything from a breaker off to need a completely new system. That is to hard to estimate, therefore, I don't bid on jobs. There needs to be a much better template in place before contractors use this tool for jobs. Otherwise, it's a waste of my time. I cannot bid on jobs without more info, yet I have to pay for the info just to see if they are fishing for a price or info. There needs to be a better platform for me to go all in. Someone somewhere can do it. I just haven't seen it yet.
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