I don't understand how a customer that used us for years, can all the sudden change their reviews. We have a commercial cleaning service and did a great job and the customer stop using us 4 months ago after 2-3 years of great service. Sometimes price and sometimes quality are why people change contractors. We had a great relationship and all was well. Then randomly after 4 months of no contact they change the 5 star review to a 3 and haave the same great review. I am bothered that I am struggling like any business to keep a great reputation and the very service that generates leads for us and many others allows this. Why were they all the sudden prompted to do this.
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