Whats the Discount Scale? For example, most Hardwood Leads cost $75.00 - What would be my cost if 3-6 other Contactors pay that lead? 1. Would my Credit Card be charged $75.00 and then the discounts be applied as credits, similiar to refunds? 2. What if I pursue a Customer, they respond within 48 hours, we set up an appointment for the following weekend as they are out of town - during that time frame another 4 Contractors get invovled in the project - would I still be awarded a credit?
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Upon reading most of the other reviews, I can confidentely say Price Assurance caters more to your customer base than it does to your Contractors. As a Flooring Contractor, the leads are too vague for Thumbtack to know if its a good lead or not for my business. For example, I paid $75 once for a Hardwood lead - Customer already had Hardwood, so I wasnt interested - took FOREVER to get a refund on that one. For this reason, we stopped using Price Assurance. It is better to pay the extra 20% and pick your leads rather than have Thumbtack pick your leads for you, based on vague options, and then not have a good refund policy in place for Price Assurance. 1. Leads are too vague and unable to determine if its a good lead or not 2. Cost of leads are too high compared to my profits - Ive seen a Customer reach out to 7 Flooring Contractors @ $45.00 Lead ($315) - Thumbtack is raking in money while Contractors suffer at absurd pricing for leads. 3. 48 Hours to let a Customer wait until responding to your lead is too long. If i am interested in purchasing new Flooring and create a Lead on Thumbtack - After the work day and glancing over the various quotes, I should know what I'm doing at that moment. If a customer is ACTUALLY intersted in obtaining a service or product, it should not take them 48 hours to determine this. They should already know what they want prior to sending out a lead. I have come across people "fishing" around for just prices and budgeting for future reference and my company is stuck with paying $25-$50 to offer advice.
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