Thank you. I've only been on Thumbtack a short time, thinking it might be a way to get more mural work clients. I keep honing my profile hoping to improve my leads. But I think the factors that can't be controlled on our profiles are the problem. A lot of people like to dream up projects that really are not solid, and they get on Thumbtack to see what it might cost them and if they can afford to do it at all. Mural work is particularly susceptible to this kind of price shopper/tire kicker, since most people are totally clueless about what mural work entails. I also suspect that most customers don't take the time to read profiles completely and learn something before requesting availability or asking for a quote. And I can't understand why they ask for availability when our calendars are posted. Why don't they just look? Obviously we are available at some point in time. Unless they list a start date where timing is urgent, why ask for availability? A lot of customer behavior is baffling, and I really don't think they know the aggravation they cause to Thumbtack businesses, or that we pay for each of these aggravations. I am waiting for things to improve, otherwise I will have to close my account. I don't have a budget to auto pay for a lot of what is coming through. I have had only one warm lead so far. I wonder too, we get nudges to respond to customers, but do they get nudges to reply to us? I find it so rude that people don't bother to reply to something they initiated themselves. It's not like we are doing cold calls with them. They came to us!
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As a muralist, I offer a very specific skillset. When people ask for quotes they often experience sticker shock, because they don't understand the product being offered. Is there a better way to avoid my paying for them to learn about murals when they don't really have a valid job and are just exploring what it might cost?
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