About paulthevoicecoa

paulthevoicecoa · ‎October 20, 2020

I am dealing with a similar issue. I have nothing but 5 star ratings except for 2 that came in back to back. One of the is a one star rating with the text, "Just is". I contacted the customer and requested more information. She saw my message and has not responded. The other bad review was a 2 star review with no other information. These were in 2017 and, at that time, they allowed anonymous reviews. I was finally able to coax out who made the reviews and have messaged them, but not heard back. They did not hire me, gave me no feedback, and all I did was send quotes to them. When the one star person said she went in a different direction, I responded with, "Thanks. Would you mind telling me more? I may still be able to offer you what you need. Be well!" That was it. Boom. 1 star review with, "Just is". It is a useless review, anyway, even if something did go wrong because it gives me absolutely no information. Anyway, my 5 star rating went down to a 4.6 and leads were few and far between after that. I finally have it up to a 4.7 after two 5 star reviews came in. TT customer services just keeps telling me it's their policy to not remove reviews, no matter what.

paulthevoicecoa · ‎October 18, 2020

The reviews thing can be a real issue. I got two bad reviews from people that didn't hire me. 1 was a 1 star review with the text, "Just is". She said she was going in a another direction and left that review. Ignores my requests for an explanation. Another never hired me and left a 2 star review. He also ignores my requests for more information. I have nothing but 5 star reviews from every other client, but those 2 bad reviews bring my average down from 5 to 4.7 stars when competitors all have 5. I am pretty sure it has affected my business.

paulthevoicecoa · ‎October 18, 2020

I have had a similar experience. The review was 1 star and the text was, "Just is". I looked at our messages. I sent her a quote. She hired someone else. That was it. No explanation. I asked her why the bad review. No response. Another left me a 2 star review. This one had no text. I have also reached out to the customer and get no response or explanation. It's really messed up.

paulthevoicecoa · ‎October 18, 2020

Hi, I have two bad reviews on my profile. Neither of the customers hired me. They were left anonymously in 2017. After reaching out to customer service, they were able to give me the name of the customers. I looked at our messages. I have looked at our messages and there was nothing to indicate that anything went wrong. I reached out to the customers to find out what happened. One of them saw my message and did not respond. The other hasn't seen my message yet. One left a one star review, the other a two star review. They are included in this post. These seem to call under the prohibited reviews section. Reviews not directly related to a pro’s professionalism, interactions, or performance on a project started or completed. Reviews that do not represent users’ actual, personal experience. I only have 5 star reviews from all of my other clients. These two bad reviews take my average down from 5 stars to 4.7. That has to be affecting my business to a substantial degree as other pros in my area have 5 stars to 4.9 as an average.

Posts	4	Kudos Given	2
Solutions	0	Kudos Received	1

Re: Review Policy Nightmare

Re: Thoughts on Thumbtack as a music teacher

Re: bad review from a person I did not do the job?

Bad reviews: Not hired, no explanation, customers not responding