I'm not sure how the ranking system works but I still have issue with the whole pricing thing. It is too expensive and I don't want to be charged for reaching out and then not be a good fit or not be chosen after all as some customers reach out to multiple pros. I haven't used thumbtack much this year so my guess is I may not rank higher like I use to because if that. Maybe all these changes work for some pros but not all. Most comments I see on here are very negative about the changes which leads me to believe that thumbtack is no longer for the pro... it's just a way for them to make more money. I use to get alot of leads that turned into successful jobs but not anymore. If you are going to make changes you need to see what works best for the majority or have something in place for those of us that may need something a little different. I retain my customers. I don't need to constantly be searching but when I do I can't afford to be at the bottom of the list or pay alot for a dead end.
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Why can't you just charge us once we've been hired. If i'm going to pay$30 to respond and then it goes nowhere that is unfair. ...i'm sure there's a way to allow us as professionals to land the job then be charged...I wouldn't mind paying for that. At least ...i'm getting something out of it for sure. Your current system is not working and I'm just declining most of the requests because I'm not paying$20 to $30 to maybe get hired to clean someone's house. You need to come up with something better as it is not really working.
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