I haven't received many leads from TT. Lately, all I have seen are vague as to what lock work is needed. Your estimates of the value I receive are much higher than what I actually get. I only make money if I get the job, and most are one-time only. I do get referrals and repeat business, but only after actually doing a job. Willing to pay when I am hired, but not for leads that are unlikely to result in income.
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RE: from bobd2359 "2) Why does TT allow potential clients so much time to choose someone? There are times when I've bid on more than one project, then ...waited....and waited...only to have more than one contact me. Why not create a "YES, NO, I'm consdering XXXXXXX Doe" as part of their due diligence so we will know more quickly and not over bid on the projects available?" Most of the requests I get are terribly vague. If I respond with a quote, without sufficient information, I will either underbid or overbid. I could quote a price range, but realistically, residential locks are so easy to replace, it's not likely I'll get hired. Repairs are impractical in most cases. I've had "simple re-key" jobs that, once I got on site, I found the existing locks were damaged and needed to be replaced. In one case the knobs were bent so badly, the locks were not functional. I'd like to get feedback if they choose to hire someone else or just buy replacement locks. When there is no response at all, I don't know if they might still be interested or if they thought I'd work much cheaper. If it costs me $5 to quote a $40 job and I need to replace two locks, that would increase the total job to perhaps 75-100, but I really don't make much more profit. Especially when I didn't expect to replace locks and need to go buy them. I really don't like to more than double the bill and customers don't like surprises. Willing to give a firm quote, if I could see what really needs to be done. I'm considering charging a flat fee or mileage based fee to give an accurate quote. Then, if the work is done, credit that towards the bill. If they decline, they just pay for my trip out.
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