I don't want to be charged when someone contacts me, period, end of story. Take me off that list, please. You charge too much now for leads and I can no longer afford Thumbtack's way of doing things. I'm holding off until you return to the way it used to be when I was charged $3.34 or two credits in order to SEND a quote to a prospective massage client. So let me repeat: NO WAY do you list me on the search engines and then charge me when someone contacts me. DO NOT CHARGE ME OR YOU WILL LOSE THIS ASSET.
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You should have stuck to the old way of charging me two credits for a massage quote as I think that was fair enough that both of us would make money off the deal. My challenge: Ninety-eight percent (98%) of the leads you sent were from people who only wanted massage to get rid of pain, or who only had enough money for one massage, two if I was lucky, and that would be it. Practically every time they only got one massage and I'd never see them again even though they gave me five star reviews. There are two kinds of massage clients: The one-timers and the regulars who come every week or every other week. Over a period of more than two years, I only got three regulars. The challenge for me was in that it took on average, my sending out eight quotes before I'd get a client but because 98% of the time they would only be coming one time, it'd cost me $27 ($3.34 x 8 quotes), and since I charge $60 for a one hour massage, at the end of the day, I only made $33 for my labor ($60-$27=$33). But because I was trying to get my business off the ground, I went along with paying two quotes eight times on average before I'd get a client. On more than one occasion, I called Thumbtack to ask WHY Thumbtack didn't have the resources or capacity to find potential clients who could afford regular massage. I never got a clear answer on that. So this was challenging enough for me but then, you went and upped your rates astronomically; in fact, you recently charged me over $10 for a client who, once again, turned out to be a one timer. Keep in mind that between Thumbtack, Google and my own website testimonials (www.RiversideHolisticMassage.com), I have between 50-60 five star reviews. You just can't find the good leads and so between that problem and what you now charge, you're unrealistic enough that I rarely send quotes anymore. I get almost all of my business from Google, FOR FREE. But I never would have found I could do that if Thumbtack's owner had not become so darn GREEDY. In effect, pricing yourself out of the market. Now, it costs me nothing to get business just because I am listed on Google and not on page one of their search engine either but Google Maps. --Mary Kinlen, CMT BA
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