Hate to keep beating a dead horse on the review thing, but hear I go with the bat.  I'm cool with the "everything out there" policy and that we do get to put a detailed response to said review.  That definitely helps and yes, I get that clients will see these.  Here's the big however:  what about the Top Pro requirement of 4.8?  One or two poor, false, non factual reviews can ruin your Top Pro status for the next six months to a year, greatly effecting the amount of business that you will be able to obtain with that badge that client's believe in.  It's just like trying to get a GPA back up...you can get another 15 five stars for that one-1 star, but it won't move the needle back up...it'll take MANY more five stars, so your stuck in "non Top Pro" purgatory because of one or two clients that either blatently lied in their review OR did just not comprehend the service that they requested was not the service that they needed, even after explaining it to them again and again.  Many of the other apps like this (don't get me wrong, TbT is still my 90% go to have favorite overall) remove the lowest review once a year or something along those lines...or investigate with the client what happened when the client won't respond to us.  If the client doens't respond, review removed....like a credit report.  This is soooooo important in today's online world.  Again, one or two poor views that ARE NOT factual can kill a business.  What do we do then?  Thanks....promise, I'll put my bat away now.  😉 ... View more