I have had $451 in "no response" leads in the past couple months. I was not aware of the 30 day refund policy and unfortunately customer service did not refund a single penny back to me. Is there anything that can be done. At this point I will have to move to a competitor if Thumbtack is unwilling to make it right. I am a 5 star Pro and am too busy most days to review all "no response' leads and file for a refund. My busy season is over and now have time and can't get anyone to help out.
... View more