I think regardless if you auto pay or not you shouldn't have to pay for a lead if they don't respond period! I've been with thumbtack a Long time now and I feel like it's More about them making The money now and not about the pros anymore.they provide contact info but that's it really and I've spent alot of money for those contacts, Last week I spent almost 200$ and didn't book a job one. And if the Job gets cancelled why shouldn't I get my money back if there's no way for me to do the job then I shouldn't have to pay. Just Saying if it wasn't for the pros would there be a Thumbtack???) ... View more

I Have spent alot of money this year on Thumbtack as well and it use to not be like this! I just wish that sometime they would LISTEN to what the pro's are saying. Because if not for the pro's thumbtack wouldn't be making the money they make to just provide a contact to someone, because at the end of the day the pro's are doing all the work not Thumbtack. ... View more

Hello jcp, I don't know really what tackmaster is suppose to do. I posted it the wrong place I guess however it doesn't change the fact that I wish thumbtack would listen to the pros!! I totally agree with you on the pricing, I got a lead that said they wanted to hire me, and when the lead came in and I saw the price 53.25 to just response no way was I paying that and not know if I would get the job and they reached out to 4 other pros. Then like a hour later I got a message saying that they wanted to hire me, so I thought it was the person looking for a pro that said they wanted to hire me, So I thought well if they want to hire me it's worth the money so I accept the lead and send them a message and to my surprise they message me back saying they had already hired a different pro a couple hours before!!! So it wasn't them who said they wanted to hire me, it's was thumbtack wanting me TO THINK they wanted to hire me so I would pay for nthe lead even though I didn't have a chance at winni8ng the job, so there went 53$ FOR NOTHING!! Not cool thumbtacknot at all!!!! Very dissappointed in thumbtack for mi8sleading me!!! ... View more

I have been using thumbtack since I started my business 3 years ago, my very first job came from thumbtack. When I started the pricing was awesome for me. But over the yearsit keeps going up and I think weather you auto-pay or not if you pay for a lead and they don't respond or cancel the project we should get our money back!! I send alot of money on leads proably 150-250$ aweek some weeks. and pay for 10 leads and maybe 2 respond! I don't think it's fair to not refund a lead if it's cancalled! Why should I have to pay if I can't get the job?? ... View more