I use[d] Thumbtack primarily as a pro in photography and music instruction for a couple of years. I appreciate that it connects me to potential clients who are already actively looking for the focused services I provide. With regard to profiles, I find the present form of content upload (photos in my case) exasperating to use on mobile devices. Mind you, it is much better than it has previously been, and, yes, I have tried it on both the Android application and in mobile browsers. Neither option was as easy as doing it from a computer. Since we live in the age of social media and many of the businesses which are likely to be featured on Thumbtack are also likely to have social media listings either in lieu of or more up to date than website listings, this should have been an integration option long ago. More incentive for satisfied customers to leave reviews for pros would also be nice. If pros have not set up personalized messages to send to clients for which either party has marked the pro as hired, Thumbtack should have a feature to automatically remind the customer at periodic intervals to leave a review for that professional similar to Amazon or eBay when they request feedback or reviews for recent purchases. Indeed, if pros are the paying market for Thumbtack as a business, it should be doing all it can to make customer relations a breeze for pros so that they can focus most on delivering the best product or service to their customers. Though this is somewhat outside the purview of this topic, I also must express my disdain for Thumbtack's change to its business model. Over the course of at least two years with Thumbtack, I received quite a few customers. I spent well over $100 on credits to use to bid on jobs for clients. The credit system was excellent and very fair. Refunds on credits were issued if a potential client did not respond to a bid within 48 hours, and there were even free quotes allowed in markets where few pros existed offering a given service. I made decent returns on these investments, but then Thumbtack discontinued this model in favor of paying for mere contact with a customer while discontinuing any truly free quotes for limited competition. While this was not overly difficult as an adjustment, my rate of being hired plummeted. Customers were not even reported as hiring other pros for their jobs. Then came the 'weekly budget' allowances for Thumbtack in the application. Where I had once flourished, customers were ghosting left and right, and I was paying for every single contact they initiated in response to my quotes, and at that point I became much less interested in Thumbtack because other avenues are competitive with advertising budgets at that point, and I can target audiences. At this point without even 6 months' use of other platforms, I have made about 50% of what I have made with Thumbtack. Of course, no business is guaranteed with returns, but I assure you that other avenues seem more viable and valuable than Thumbtack now. Thumbtack needs to do a considerable bit to reclaim my business for its service now if it wants it.
... View more